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HIPAA Compliance Checklist for 2025
For the second consecutive year, CloudEagle.ai has been recognized in the 2025 Gartner® Voice of the Customer for SaaS Management Platforms, a milestone that reflects consistent customer trust as SaaS and AI environments grow increasingly complex.
Unlike traditional analyst reports, the Voice of the Customer is built entirely on verified customer feedback, capturing real-world experiences from enterprises actively using SaaS management platforms at scale.
Being included again highlights a simple truth: customers value platforms that evolve with how modern enterprises actually operate.
Peer review from Gartner:
"Cloudegale has brought structure and visibility to our software management processes. The discovery engine helped identify apps used across departments, many of which were unmanaged earlier. Renewal tracking, license optimization, and compliance workflows are now centralized and visible across teams. "
In this article, you’ll find an overview of the 2025 Gartner® Voice of the Customer report, what this consecutive recognition signifies, and the key SaaS management priorities enterprises are focusing on today.
1. What Is the Gartner® Voice of the Customer Report?
The Gartner Voice of the Customer report is a synthesis of reviews collected on Gartner Peer Insights over an 18-month period. It evaluates vendors based on two core dimensions:
- Overall Experience – how customers rate their experience using the platform
- User Interest and Adoption – how widely and actively the platform is adopted
Vendors are positioned into quadrants such as Customers’ Choice, Strong Performer, Aspiring, and Established based on aggregated customer feedback, not analyst opinion.
What makes this report especially meaningful is that it reflects practitioner voices, IT leaders, Security teams, Procurement professionals, and Finance stakeholders who rely on these platforms daily to manage real operational challenges.
2. Why the Voice of the Customer Matters More in 2025
The SaaS management landscape has changed dramatically over the past year.
In 2024, most enterprises were still focused on gaining visibility into their SaaS stack and controlling spend. In 2025, the challenge has expanded:
- AI applications are being adopted faster than traditional SaaS
- Identity sprawl has overtaken license sprawl as a primary risk
- Access changes happen continuously, not quarterly or annually
- Joiner–Mover–Leaver workflows now span multiple systems and teams
As a result, customer expectations have shifted. Teams are no longer looking for point solutions that address isolated problems. They want continuous orchestration across SaaS, AI, and identity lifecycles.
This shift is clearly reflected in the Gartner Voice of the Customer report, where CloudEagle.ai is recognized as an aspiring vendor.
What makes this recognition meaningful is that it speaks to how CloudEagle is evolving alongside our customers’ needs. We’re not just about managing software and identity access anymore, we’re about bringing these pieces together into a smooth, automated experience that helps teams work smarter, not harder.
This recognition reflects the real-world impact CloudEagle is having as enterprises seek a more unified, proactive approach to managing their SaaS, AI, and identity lifecycles.
3. How CloudEagle.ai Aligns With Today’s Customer Needs
Customer feedback highlighted in the 2025 report reflects a broader trend: SaaS management is no longer just about managing applications, it’s about managing access, identities, and risk in context.
CloudEagle.ai supports this shift by helping enterprises:
- Discover all SaaS and AI applications in use, including unmanaged tools
- Maintain real-time visibility into users, roles, and permissions
- Orchestrate joiner, mover, and leaver workflows across systems
- Govern access continuously instead of relying on periodic reviews
- Align IT, Security, Procurement, and Finance around a single source of truth
Peer review from Gartner:
"Managing multiple platform licences is a very difficult job and sometimes we are paying unnecessarily for the useless subscriptions and that's why I love to use CloudEagle because they are exactly fulfilling our requirements."
This approach enables teams to move from reactive cleanup to proactive lifecycle management, a capability customers increasingly expect as environments grow more dynamic.
4. From SaaS Management to Lifecycle Orchestration
What’s especially notable about the 2025 Voice of the Customer report is how it reflects the evolution of the category itself.
SaaS management platforms are no longer evaluated solely on discovery or reporting.
Customers now look for platforms that can:
- Handle AI and SaaS together
- Integrate deeply into enterprise workflows
- Scale governance without increasing operational overhead
- Adapt to continuous change across identities and access
CloudEagle.ai’s inclusion in the 2025 report reflects a shift we see every day, customers are moving away from static management and toward continuous, lifecycle-driven control.
And here’s how CloudEagle.ai can enable enterprises to manage their entire app and identity lifecycle.
A. SaaS Optimization
CloudEagle.ai helps enterprises discover SaaS and AI apps and optimize their software spend by identifying unused licenses, streamlining applications, and leveraging AI-driven insights to forecast and reduce costs.
Current Pain Point:
- Companies often overpay for software licenses due to lack of visibility into actual usage, leading to significant inefficiencies.
- Procurement teams cannot see which applications are underutilized or redundant, making it difficult to cut costs proactively.
- Renewals are often based on estimates or outdated usage data, leading to overpayment for renewals.
How CloudEagle.ai Helps:
- CloudEagle.ai provides a comprehensive view of all software in use, helping you track and optimize your SaaS spend.
- The platform automatically identifies unused licenses and reallocates them, saving 10-30% on software costs.
- Leverages AI to forecast future usage and spot opportunities for cost optimization well in advance of renewals.
B. SaaS Procurement
CloudEagle.ai’s procurement automation features include an intake to procure workflows to streamline procurement, renewal calendar, automated alerts for upcoming renewals, and tools for managing vendor contracts and negotiations.
Current Pain Point:
- Many procurement teams are stuck in a reactive cycle, scrambling to review contracts and renewals at the last minute.
- Without proactive tracking, companies miss out on negotiation opportunities and may end up paying inflated renewal prices.
- Procurement data is often siloed, making it difficult for teams to manage vendor relationships and keep track of contract terms.
How CloudEagle.ai Helps:
- The automated renewal calendar ensures that procurement teams stay ahead of renewals and can plan for renegotiations in advance.
- Tracks key contract details using AI-powered metadata, giving teams insights into vendor terms, usage patterns, and pricing benchmarks.
- Streamlines the entire procurement process by sending alerts via Slack and Teams, ensuring faster decision-making and better control over vendor relationships.
C. SaaS Security & Compliance
CloudEagle.ai ensures compliance by continuously monitoring the security and compliance status of every SaaS app, enforcing least-privilege access across your organization, and identifying risky apps or users.
Current Pain Point:
- Enterprises often have unmanaged SaaS apps that don’t meet security standards, leaving their data vulnerable.
- Users often have more access than needed, increasing the risk of data breaches and non-compliance.
- Companies only review security and compliance periodically, leaving critical issues undetected in between audits.
How CloudEagle.ai Helps:
- CloudEagle.ai automatically flags risky apps and suspicious user access attempts, correlating them with HRIS and IDP systems to ensure all access is appropriate and timely.
- Time-bound access is automatically granted based on policy, and revoked immediately after an incident, no more forgotten permissions or manual follow-ups.
- The platform conducts ongoing user access reviews, surfacing excessive privileges early and recommending actions for compliance.
- Apps that don’t meet security standards are automatically flagged, and IT is alerted if users log into non-compliant apps.
D. Identity Governance
CloudEagle.ai automates joiner, mover, and leaver (JML) workflows across all AI and SaaS platforms. Prevent shadow IT with self-service app catalog and unauthorized with Just-in-time access.
Current Pain Point:
- Onboarding, offboarding, and role changes often require manual intervention, creating delays and increasing the potential for errors.
- IT teams are often overloaded with identity-related requests, causing delays in getting employees the right access on time.
- Without an automated system, permissions can become outdated, leading to excessive access or denied access.
How CloudEagle.ai Helps:
- New hires are automatically provisioned with access to the tools they need as soon as HR updates their status, removing delays.
- Employees can request additional access through the self-service catalog, with policy-driven approvals and just-in-time provisioning, no more email chains or approval delays.
- CloudEagle.ai monitors login activity, flags unused apps, and automatically adjusts access when roles change or users leave.
- When employees exit, all access is revoked instantly, sessions are closed, and a complete offboarding audit trail is generated.
E. AI Governance
CloudEagle.ai automatically discovers AI tools as they appear within your organization, ensuring full visibility. It blocks unauthorized access in real-time, preventing any breaches or data misuse.
With continuous policy enforcement, CloudEagle ensures AI tools comply with internal and regulatory standards. All of this happens without hindering innovation or slowing down adoption.
Current Pain Point:
- Teams rapidly adopt AI tools, ranging from data analysis tools to coding assistants, but the visibility into which tools are being used and by whom is often lacking.
- These AI tools interact with sensitive data, creating potential security and compliance risks.
- Security and legal teams struggle to track which tools are in use, leaving unknown gaps in oversight.
- Without clarity on compliance and usage, companies are unsure whether their AI tools are meeting internal policies or regulatory standards like GDPR or SOC 2.
How CloudEagle.ai Helps:
- CloudEagle.ai automatically discovers new AI tools as they’re adopted across the company, providing visibility into what’s in use.
- Unauthorized access attempts to AI tools are blocked in real time, with alerts routed to the right teams for immediate action.
- CloudEagle ensures that AI tools comply with internal policies (like SOC2, GDPR), giving leadership complete visibility into approved AI tools and managed identities.
- Provides a complete audit trail of AI tool access and usage, ensuring compliance and accountability.
F. AI-Powered SaaSMap – Your SaaS Intelligence Engine
CloudEagle.ai’s LLM-driven knowledge graph, SaaSMap, delivers real-time intelligence across SaaS procurement, management, and renewals, so every decision is backed by data, not assumptions.
Recognized by Gartner as a breakthrough in AI-driven SaaS management, SaaSMap empowers enterprises to buy smarter, negotiate stronger contracts, and continuously optimize SaaS usage.
Peer review from Gartner:
"The platform provides tool specific usage stats - like credits for ZoomInfo, envelopes for Docusign, and recordings for zoom - via API Integration, offering unmatched visibility into SaaS utilization. Additionally, CloudEagle's support on procurement decisions and best practices for new tech stack adds immense value."
A Customer-Driven Milestone, Not a One-Time Event
Being recognized again in the Gartner Voice of the Customer report is not about a single feature or release. It reflects an ongoing commitment to listening closely to customers and aligning with how their challenges are changing.
As enterprises head further into 2026, the focus is clear:
- Less manual effort
- Fewer access blind spots
- Stronger, contextual governance without added complexity
CloudEagle.ai remains focused on enabling teams to manage SaaS, AI, and identity lifecycles with confidence, today and as their environments continue to evolve.
Ready to see how CloudEagle.ai can help your team? Book a demo and discover how we can support your SaaS, AI, and identity governance needs.
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