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Dezerv Automated Its App Access Review Process with CloudEagle.ai

"Managing application access was difficult and time-consuming, exposing us to security and compliance risks. CloudEagle.ai transformed this by giving us the visibility and control we needed. After one review cycle, we saw clear improvements and now confidently perform monthly reviews to keep our organization secure and compliant."

— Rajath Shetty, IT Network Administrator, Dezerv

Get Free Savings Analysis
20%
Reduction on SaaS spend
1830 hrs/yr
Saved in SaaS management
1180 hrs/yr
Saved in renewals

30

mins it took to onboard CloudEagle.ai

100%

SaaS apps reviewed

7.14%

unused FP licenses were revoked
Problems
Challenge

Dezerv’s IT team relied on manual, slow SaaS access reviews using spreadsheets and random checks. This caused missed, unused, or excessive user access, raising the risk of unauthorized use. As their SaaS stack grew, compliance risks increased, and governance became harder to enforce. The manual process also distracted IT and security teams from focusing on critical security priorities.

Solutions
Solution

Dezerv adopted CloudEagle.ai to automate and simplify access reviews. With its centralized dashboard, they could quickly review access across many SaaS apps using automated approvals and removals. Detailed audit trails provided complete visibility and control, enabling enforcement of least-privilege access and easier compliance. Real-time alerts and insights improved overall security management.

Profit
Result

In the first review covering 8 key SaaS apps like Slack, Microsoft 365, and Snowflake, Dezerv promptly revoked unnecessary accounts. CloudEagle.ai’s automation reduced security risks, improved access management, and freed IT resources. Encouraged by these results, Dezerv conducts monthly reviews to maintain secure, compliant, and well-managed systems with advanced tools.

Challenge

Our SaaS access review was manual and slow, mostly using spreadsheets and random checks. IT teams spent a lot of time matching user access from different apps for every review. This slow process meant unnecessary access stayed active too long, raising security risks. Without a central view, spotting issues quickly was hard, leaving us exposed.

Audits were stressful because reports were inconsistent and the information was outdated. We often felt unprepared for compliance checks. The manual process took up IT and security time, delaying important projects. It also caused inefficiencies and higher compliance risks.

Solution
  • CloudEagle.ai automated Dezerv’s multi-application access review process, streamlining comprehensive reviews across apps like Slack, Microsoft 365, and Snowflake.
  • The centralized review process eliminated duplicate reviews, improving decision-making and visibility across all SaaS tools.
  • Automated approvals and removals enabled Dezerv to process access changes quickly, freeing up IT and security teams for more critical tasks.
  • CloudEagle.ai generated audit-ready reports, tracking access changes and providing valuable insights into access control and compliance.
Why CloudEagle.ai?

Dezerv evaluated several solutions but chose CloudEagle.ai for the following reasons:

  • Streamlined access reviews for multiple SaaS apps from a single platform, improving teamwork.
  • Automated approvals and removals cut manual work and sped up the review process.
  • Provided detailed access reports and audit logs for full visibility and control.
  • Made compliance reviews faster and easier with comprehensive audit data.
Solution

“Our app access reviews were manual and inconsistent, relying on spreadsheets and spot checks. We feared missing over-privileged accounts in key tools like Slack, Microsoft 365, Retool, Superset, Jira, Snowflake, Squadcast, and Fintech Primitive, which posed serious risks. This slow process made compliance and protection difficult.”

— Rajath Shetty, IT Network Administrator, Dezerv

Centralized Multi‑App Review

  • Reviewed access for multiple SaaS apps like Slack, Microsoft 365, Snowflake in one place.
  • Avoided duplicate reviews and improve visibility across tools.
  • Enhanced collaboration and ensure no accounts are missed for security and compliance.

Simplified Decision‑Making

  • Automation enabled quick approvals or removals without heavy manual work.
  • Guided prompts helped reviewers make confident, consistent decisions.
  • Freed IT and security teams to focus on more critical tasks.

Actionable Reporting

  • Generated clear, audit-ready reports showing who approved or removed access and when.
  • Helped identify patterns and improve access control processes.
  • Supported smoother audits and provides strong compliance evidence.
Solution

Dezerv adopted CloudEagle.ai to automate and simplify access reviews. With its centralized dashboard, they could quickly review access across many SaaS apps using automated approvals and removals. Detailed audit trails provided complete visibility and control, enabling enforcement of least-privilege access and easier compliance. Real-time alerts and insights improved overall security management.

Impact
“Savings started from day 1 as we had actionable insights from CloudEagle to optimize our SaaS spend.”

Efficient Review Process

  • Reviewed high-volume apps like Slack (525 users), Fintech Primitive (56 users).
  • Completed much faster than spreadsheet-based reviews.
  • Saved significant time and effort for IT teams.

Immediate Security Improvements

  • Removed unnecessary accounts: 2 in Slack, 4 in Fintech Primitive.
  • Reduced attack surface and insider threat risks.
  • Strengthened security right away.

Long‑Term Governance Commitment

  • Leadership gained comprehensive access control visibility across all applications
  • Streamlined governance processes and reduced audit preparation time
  • IT teams freed from manual tasks to focus on high-value initiatives

The Transformation

Before CloudEagle
Scattered requests across email, Slack, and tickets made it hard for IT to track,
Manual approvals and provisioning led to long delays
Employees bypassed IT by signing up for tools themselves,
Last-miAudit trails were incomplete or missing, making compliance reporting difficult and error-prone.
It was overwhelmed by repetitive access tickets,
After CloudEagle
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Unified app catalog via Slack, Teams, or web gave employees a single, consistent way to request tools.
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Automated workflows with role-based rules granted access instantly
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Guided users toward approved apps, reducing shadow IT while improving visibility and control.
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All actions logged and synced with JIRA/ServiceNow, supporting clean audit trails and SOC2 readiness.
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Self-service + automation reduced IT workload,
Before CloudEagle
Scattered requests across email, Slack, and tickets made it hard for IT to track,
Manual approvals and provisioning led to long delays
Employees bypassed IT by signing up for tools themselves,
Last-miAudit trails were incomplete or missing, making compliance reporting difficult and error-prone.
IT was overwhelmed by repetitive access tickets,
After CloudEagle
Check box
Unified app catalog via Slack, Teams, or web gave employees a single, consistent way to request tools.
Check box
Automated workflows with role-based rules granted access instantly
Check box
Guided users toward approved apps, reducing shadow IT while improving visibility and control.
Check box
All actions logged and synced with JIRA/ServiceNow, supporting clean audit trails and SOC2 readiness.
Check box
Self-service + automation reduced IT workload,

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