Renewal management had become a growing challenge for us at DataStax. With a vast and constantly evolving SaaS stack, we struggled to stay on top of contract deadlines.
More than once, we missed renewal dates, and contracts auto-renewed without us even realizing it, sometimes for tools we weren’t actively using. That meant we were paying for software that brought little to no value, directly impacting our ROI.
We didn’t have a centralized system to track renewals, and without automation, everything was manual, digging through folders for contract dates, chasing stakeholders for approvals, and scrambling to respond to urgent vendor emails. It wasn’t just inefficient; it was stressful and error-prone.
The lack of visibility and control slowed down our ability to negotiate favorable terms, and instead of focusing on strategic initiatives, our teams were tied up managing a process that should’ve been seamless. We knew we needed a better way to bring structure, visibility, and automation to our renewal workflows.