- App access requests arrived through tickers, emails, and Slack, making approvals inconsistent and hard to track.
- Temporary and role-based access often stayed active longer than required, increasing identity risk.
- IT lacked a system to track who approved access, why it was granted, and when it needed review.
How CloudEagle Streamlined App Access Requests with Policy-Based Automation
“We didn’t have a clear system to manage employee access. App requests came through different channels, access stayed active longer than needed, and ownership was unclear. CloudEagle helped us centralize access requests, apply time-bound controls, and bring structure to identity governance.”
~ Pushkala Pattabhiraman, Head of Security and Productivity, Datastax
20,000+
Access requests processed
95%
Requests automated
Time-bound
Access enforced
20,000+
Access requests processed
95%
Requests automated
Time-bound
Access enforced
Challenge
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Solution
- Centralized app discovery and access requests in CloudEagle under a single workflow.
- Enforced time-bound access controls tied to role and business purpose.
- Automated approval workflows based on predefined identity and access policies.
Result
- Complete visibility into employee access across applications and roles.
- Standing access reduced through automatic permission expiry.
- Faster, consistent access decisions with a clear audit trail for reviews.
Challenge
"We managed employee access requests across emails, chat, and ticketing systems, resulting in inconsistent approvals and limited auditability.
Temporary access frequently remained active beyond its intended duration, creating unclear ownership and elevated identity risk across applications.
As request volume increased, our IT team spent disproportionate time administering access instead of enforcing governance and reviewing permissions."
Solution
- CloudEagle.ai centralized employee app discovery and access requests into a single system.
- A self-service employee app catalog clarified approved tools and reduced ad-hoc access requests.
- Time-based access controls tied permissions to role and business purpose.
- Automated approval workflows replaced manual follow-ups and informal approvals.
- IT gained a clear view of active access across users, apps, and approval history.
Why CloudEagle.ai?
- One system to manage employee access across applications and roles.
- Employees request access faster while IT handles fewer tickets.
- Built-in time-bound access prevents standing permissions.
- Access decisions follow predefined identity and access policies.
- Clear visibility for audits, access reviews, and ownership tracking.
Impact
Centralized Access Control
- Employee access requests moved into a single, structured system.
- Approved applications were clearly visible through the employee app catalog.
- IT gained consistent oversight of who could request access and through which process.
Time-bound Access Enforced
- Temporary access was granted with defined expiration periods.
- Standing permissions are reduced as access automatically expires based on role or purpose.
- Identity risk decreased as access no longer lingered beyond business need.
Operational Efficiency Improved
- Automated approval workflows replaced manual follow-ups.
- Access decisions became consistent and policy-driven.
- IT teams spent less time managing tickets and more time on access reviews and governance.
The Transformation
Before CloudEagle
App access requests arrived through emails, chats, and tickets, leading to inconsistent approvals.
No single view showed who had access, why it was granted, or who approved it.
Temporary access often remained active after the original business need ended.
Manual tracking slowed access reviews and introduced errors.
Identity governance depended on individual judgment.
After CloudEagle
A centralized system handled employee app discovery and access requests.
Time-based access ensured permissions expired automatically based on role or purpose.
Approval workflows followed predefined governance rules.
Clear visibility into access history, ownership, and approval context.
Identity governance operated through continuous, policy-driven control using CloudEagle.ai.
