As RingCentral expanded its SaaS portfolio, managing all the app licenses became a significant challenge. The company was paying for several apps that weren’t being fully utilized. Without a streamlined process for tracking app usage, identifying underused applications was difficult. This led to continuous, unnecessary spending on subscriptions that weren’t delivering value, creating inefficiencies and contributing to budget waste.
RingCentral Optimized Software Utilization and Reduced Costs with CloudEagle.ai
"We were facing challenges in identifying underused apps in our growing SaaS stack, which resulted in wasted resources and unnecessary costs. CloudEagle.ai provided the visibility we needed to pinpoint these inefficiencies. The platform helped us optimize software usage, eliminate duplicate apps, and achieve significant cost savings."
- Fred Chin, AVP, Head of IT Operations, RingCentral
Challenge
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Solution
CloudEagle.ai provided RingCentral with complete visibility into its app usage through real-time, actionable data. The platform automatically detected underutilized and unused apps, allowing the IT team to quickly pinpoint inefficiencies. CloudEagle.ai also streamlined the license reclamation process, automating the identification and reassignment of unused licenses, which removed manual effort and saved valuable time.
Result
By leveraging CloudEagle.ai, RingCentral eliminated wasteful spending on underutilized apps. The automated license reclamation, combined with real-time insights, allowed them to optimize their software portfolio and ensure they only paid for actively used apps. This optimization led to major cost savings, streamlined software management, and boosted efficiency across teams, freeing up resources for more strategic projects.
Key Highlights:
- CloudEagle.ai provided RingCentral with full visibility into software usage, automatically identifying underused apps, helping the company stop paying for unused subscriptions.
- The platform automated the process of reclaiming unused licenses, reducing manual effort and ensuring that RingCentral only paid for actively used software.
- CloudEagle.ai’s real-time insights enabled RingCentral to make data-driven decisions, optimize software investments, and significantly reduce unnecessary costs.
Challenge
As our software portfolio grew, managing usage across an expanding array of apps became increasingly challenging. While we relied on multiple apps to support daily operations, identifying low-usage applications became a significant hurdle.
Many of the apps we were subscribed to were underutilized, resulting in ongoing expenses for unused licenses. Without an efficient system to track and monitor software usage, we faced recurring, unnecessary costs that drained valuable resources.
As the company grew, this challenge intensified, highlighting the urgent need for a solution to identify and optimize our software investments. Without clear visibility into how our software was being utilized, we continued to pay for licenses that were not being fully leveraged.
The absence of a comprehensive system to track usage made managing costs more complicated, and it became evident that we were wasting money on subscriptions that weren’t delivering meaningful value to the business.
Solution
"With CloudEaglea.ai, we were able to quickly identify unused and underused apps, stopping wasted spending. The platform streamlined license reclamation and helped us optimize our software investments, reducing unnecessary costs."
- Fred Chin, AVP, Head of IT Operations, RingCentral
Low Usage Identification
CloudEagle.ai tracks software usage across RingCentral, giving full visibility into underutilized tools. The platform automatically monitors usage frequency, identifying software that isn't being fully leveraged. This helps RingCentral avoid paying for subscriptions on tools that no longer add value, enabling them to make smarter decisions on which software to keep and which to cut.
Automated License Reclamation
CloudEagle.ai makes it easy to identify unused and underutilized licenses. The platform automatically flags underused apps, allowing the IT team to quickly revoke or reclaim licenses using license reclamation workflows. This automated process saves time, reduces errors, and ensures that the company only pays for what’s actively being used, helping optimize the software budget and reduce unnecessary costs.
Real-Time Reporting & Analytics
CloudEagle.ai provides RingCentral with real-time software usage reports, offering clear insights into how tools are used across departments. These reports quickly identify underused subscriptions, enabling timely cancellations and resource reallocation. The data empowers RingCentral to make smarter purchasing decisions, optimize software investments, reduce overspending, and improve future planning.
Impact
Improved Operational Efficiency
CloudEagle.ai enabled RingCentral to easily identify underused apps, ensuring they no longer paid for apps that weren’t delivering value. By eliminating unnecessary subscriptions, they streamlined their software portfolio and focused on the tools that truly supported their business objectives. This strategic approach resulted in substantial cost savings while ensuring resources were allocated to the most impactful applications.
Streamlined Portfolio Management
With CloudEagle.ai’s automated license reclamation, RingCentral no longer had to manually track or manage unused software licenses. The platform automatically identified underutilized apps, allowing the IT team to reclaim them without any additional effort. This seamless process optimized their software budget, ensuring that RingCentral only paid for licenses that were actively used, and greatly improved overall operational efficiency.
Data-Driven Decision Making
CloudEagle.ai’s real-time reporting gave RingCentral deep insights into software usage trends across the organization. With this data, they could easily pinpoint low-usage apps, enabling quick decisions on whether to cancel or downgrade subscriptions. By aligning software management with actual business needs, RingCentral optimized its software investments, reduced unnecessary spending, and built a more cost-effective software strategy for the future.
