- As RingCentral’s SaaS portfolio expanded, tracking app usage became difficult, and many apps were underused or unused.
- Without visibility into usage data, the company was overspending on subscriptions that added little value.
RingCentral Optimized Software Utilization and Reduced Costs with CloudEagle.ai
"We were facing challenges in identifying underused apps in our growing SaaS stack, which resulted in wasted resources and unnecessary costs. CloudEagle.ai provided the visibility we needed to pinpoint these inefficiencies. The platform helped us optimize software usage, eliminate duplicate apps, and achieve significant cost savings."
- Fred Chin, AVP, Head of IT Operations, RingCentral
20%
Reduction on SaaS spend
1830 hrs/yr
Saved in SaaS management
1180 hrs/yr
Saved in renewals
Challenge
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Solution
- CloudEagle.ai provided real-time visibility into SaaS usage, helping identify unused and underutilized apps.
- Automated workflows reclaimed and reassigned unused licenses, saving time and improving efficiency.
Result
- RingCentral eliminated wasted software spend and optimized license allocation across teams.
- Automation and real-time insights improved cost efficiency and freed IT resources for higher-value projects.
Challenge
As our software portfolio grew, managing usage across an expanding array of apps became increasingly challenging. While we relied on multiple apps to support daily operations, identifying low-usage applications became a significant hurdle.
Many of the apps we were subscribed to were underutilized, resulting in ongoing expenses for unused licenses. Without an efficient system to track and monitor software usage, we faced recurring, unnecessary costs that drained valuable resources.
As the company grew, this challenge intensified, highlighting the urgent need for a solution to identify and optimize our software investments. Without clear visibility into how our software was being utilized, we continued to pay for licenses that were not being fully leveraged.
The absence of a comprehensive system to track usage made managing costs more complicated, and it became evident that we were wasting money on subscriptions that weren’t delivering meaningful value to the business.
Solution
- CloudEagle.ai gave RingCentral complete visibility into all apps, making it easy to spot unused and underused ones and decide which to keep or remove.
- The platform automatically flagged inactive licenses and reclaimed them through automated workflows, saving time and reducing manual errors.
- Real-time usage reports showed how each department used their apps, helping identify unnecessary subscriptions and optimize software spend.
- With these insights, RingCentral reduced overspending, reallocated resources efficiently, and improved long-term software planning.
Why CloudEagle.ai?
RingCentral evaluated several solutions but chose CloudEagle.ai for the following reasons:
- Automated tracking found low-usage and duplicate apps to cut waste.
- Intelligent workflows reclaimed unused licenses to pay only for what was used.
- Real-time analytics gave clear visibility for easier license management.
- Insights enabled smarter, data-driven purchasing aligned with business needs.
Impact
“Savings started from day 1 as we had actionable insights from CloudEagle to optimize our SaaS spend.”
Improved Operational Efficiency
- CloudEagle.ai identified underused apps, allowing RingCentral to stop paying for unnecessary tools.
- Automated license reclamation workflows eliminated manual tracking and saved time.
- Resource allocation was optimized by focusing on apps that provided value to the business.
Streamlined Portfolio Management
- CloudEagle.ai automatically detected low-usage apps, making it easier to reclaim licenses.
- The platform helped RingCentral eliminate redundant apps, streamlining their SaaS portfolio.
- License optimization improved software budget efficiency and reduced overhead.
Data-Driven Decision Making
- Real-time reports provided RingCentral with insights into app usage and spending patterns.
- CloudEagle.ai helped identify apps that could be downgraded or canceled to save costs.
- Smarter, data-driven decisions led to better software investments and a more cost-effective strategy.
The Transformation
Before CloudEagle
Struggled to identify underused and unused apps; manual tracking was inefficient and error-prone.
Manual, tedious process to identify and reclaim unused licenses.
Continued paying for excess apps without clear usage data.
Lack of data to make informed software purchasing and renewal choices.
IT teams overwhelmed with manual tracking and reconciliation tasks.
After CloudEagle
Gained full real-time visibility into app usage, spotting underutilized apps automatically.
Automated workflows instantly flagged and reclaimed unused licenses, saving time.
Reduced wasted expenditure by eliminating unused subscriptions and optimizing license allocation.
Real-time insights enabled smarter purchasing decisions aligned with actual usage.
Automation streamlined portfolio management, freeing IT to focus on strategic initiatives.
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