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RecRoom Automated Employee Offboarding and Saved $200K Annually with CloudEagle.ai

“Offboarding employees across 100+ SaaS apps used to be a major challenge for our IT team. Manual steps left ex-employees with lingering access, creating security risks and wasted license costs. With CloudEagle.ai’s Zero-Touch Offboarding feature, we’ve closed those gaps. No ex-employee access, lower risks, big cost savings, and simpler compliance.”

— Devon Murphy, Senior Accounting Manager, RecRoom

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20%
Reduction on SaaS spend
1830 hrs/yr
Saved in SaaS management
1180 hrs/yr
Saved in renewals

100+

SaaS apps were deprovisioned

75%

reduction in lingering admin access

$200K+

annual SaaS savings from reclaimed licenses
Problems
Challenge

RecRoom struggled with manual employee offboarding across 100+ SaaS apps, causing lingering access and license waste. Their IT teams had to log into 30+ admin consoles to revoke access, leading to increased security risks, compliance challenges, and around $200K in unreclaimed licenses annually. Producing audit-ready records for SOC2 was also difficult.

Solutions
Solution

CloudEagle.ai’s Zero-Touch Offboarding feature automates the user deprovisioning process with integrations across 500+ SaaS applications. It enabled real-time detection of employee exits through HRIS integration, automatic access revocation even for apps outside Okta/IDP, license reclamation, and generation of audit-ready access logs, simplifying compliance.

Profit
Result

Using CloudEagle.ai’s Zero-Touch Offboarding, RecRoom reduced its offboarding process from 24 hours to less than 1 hour. It cut lingering access by 75%, significantly lowering security risks. The company saved over $200K annually by reclaiming unused licenses. CloudEagle also simplified SOC2 audit preparations and freed the IT team to focus on more strategic work.

Challenge

Our IT team faced significant challenges managing employee offboarding securely and efficiently across our large SaaS stack with 100+ apps. Our existing process was entirely manual and relied heavily on IT staff logging into more than 30 different admin consoles to revoke access.

This cumbersome approach was error-prone and often left terminated employees with lingering access to critical SaaS apps. This increased our risk of data breaches and unauthorized activities. Additionally, the manual process created compliance challenges, as producing audit-ready records to meet SOC2 requirements was time-consuming and inconsistent. 

Moreover, these inefficiencies led to substantial SaaS license waste, costing us approximately $200K annually due to unreclaimed licenses tied to inactive accounts.

As our SaaS stack continued to grow, these challenges only compounded, placing an increasing burden on our IT resources and exposing the enterprise to major security vulnerabilities that threatened both operational integrity and regulatory compliance.

Solution
  • CloudEagle.ai automated Rec Room’s employee offboarding process, ensuring immediate revocation of app access and eliminating the risk of unauthorized access to sensitive data.
  • The zero-touch offboarding process triggered automatic deprovisioning workflows across all connected apps, reducing errors and improving operational efficiency.
  • HRIS integration enabled real-time detection of employee departures, triggering offboarding processes instantly and minimizing compliance gaps.
  • License harvesting automatically identifies and reclaims licenses from departed employees, reducing SaaS waste and enabling license reassignment to optimize costs.
Why CloudEagle.ai?

Rec Room evaluated several solutions but chose CloudEagle.ai for the following reasons:

  • Automatically revoked app access for departing employees to boost security.
  • Real-time HRIS integration triggered instant deprovisioning across apps.
  • Reclaimed and reassigned unused licenses to cut waste and reduce costs.
  • Fully automated offboarding ensured compliance and closed security gaps.
Solution

“Lingering access for 48% of ex-employees and the need to manually revoke access across 30+ admin consoles made secure offboarding a major challenge for IT team. We faced increased risks, compliance headaches, and costly license waste.”

— Devon Murphy, Senior Accounting Manager, RecRoom

Automated Access Removal

  • Immediate revocation of SaaS app access when offboarding starts.
  • Fully automated process with no manual logins or errors.
  • Enhances security by preventing ex-employee access to sensitive data.

Zero-Touch Offboarding

  • Real-time detection of employee departures via HRIS integration.
  • Automatic triggering of deprovisioning workflows across all connected apps.
  • Eliminates risks from lingering access and compliance gaps.

License Harvesting

  • Identifies and reclaims licenses assigned to departed employees.
  • Automates license recovery to reduce wasted SaaS spend.
  • Enables reassignment of licenses to optimize software costs.
Solution

CloudEagle.ai’s Zero-Touch Offboarding feature automates the user deprovisioning process with integrations across 500+ SaaS applications. It enabled real-time detection of employee exits through HRIS integration, automatic access revocation even for apps outside Okta/IDP, license reclamation, and generation of audit-ready access logs, simplifying compliance.

Impact
“Savings started from day 1 as we had actionable insights from CloudEagle to optimize our SaaS spend.”

Faster Offboarding Process

  • Offboarding time reduced from 24 hours to under 1 hour with automation.
  • Quickly removes access to minimize security risks.
  • Strengthens security by closing access gaps immediately.

Reduced Lingering Access

  • Lingering permissions cut by 75% for ex-employees.
  • Lowers risk of unauthorized access and insider threats.
  • Ensures only current employees have system access.

Substantial Cost Savings

  • Saved over $200K annually via automated license reclamation.
  • Recovers and reuses unused SaaS licenses to reduce waste.
  • Reduces manual effort for IT license tracking and recovery.

The Transformation

Before CloudEagle
Scattered requests across email, Slack, and tickets made it hard for IT to track,
Manual approvals and provisioning led to long delays
Employees bypassed IT by signing up for tools themselves,
Last-miAudit trails were incomplete or missing, making compliance reporting difficult and error-prone.
It was overwhelmed by repetitive access tickets,
After CloudEagle
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Unified app catalog via Slack, Teams, or web gave employees a single, consistent way to request tools.
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Automated workflows with role-based rules granted access instantly
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Guided users toward approved apps, reducing shadow IT while improving visibility and control.
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All actions logged and synced with JIRA/ServiceNow, supporting clean audit trails and SOC2 readiness.
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Self-service + automation reduced IT workload,

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