This Global Compliance Services organization rolled out Claude, Cursor, and Gemini across engineering, product, and go-to-market teams for coding, research, and content workflows. Each followed a different consumption model, tokens, API usage, and credits, leading to fluctuating monthly invoices and no clear mapping of spend to teams or use cases.
With annual commitment, leadership couldn’t see who was driving usage, which use cases delivered value, or whether they were on track against commitments. Usage and cost data were fragmented across vendor consoles, making it difficult to measure ROI, compare tools, or plan renewals with confidence.
The risk: AI spend scaling quickly without visibility into efficiency, ownership, or return. The CIO was accountable for AI ROI but had no way to answer the question the board was asking: was the $2.4M actually being used, and by whom.