As our team at Spacelift grew, so did our reliance on SaaS tools, especially DocuSign. It played a key role in our workflows, but when it came time for a major renewal, we realized we were flying blind.
We didn’t have clear insights into how DocuSign was being used across the company. There was no easy way to see who needed a license, how often it was being used, or whether we were overpaying for unused seats. Without usage data, it was hard to justify the renewal cost or confidently renegotiate the contract.
Our renewal approval process only added to the complexity. It was scattered across email threads and spreadsheets, with no structured workflow or ownership. Chasing down stakeholders for input and approvals became a last-minute scramble. And without timely alerts, we were always at risk of missing renewal deadlines, which could disrupt our operations or lead to unnecessary expenses.
The entire process felt messy and inefficient. We needed more visibility, more control, and a more intelligent way to manage our DocuSign environment before the renewal caught up with us.