- Every request had to go through IT, causing delays and frustration.
- Without a clear system, employees found workarounds, making it hard for IT to track usage or ensure secure access.
Edge Streamlined SaaS Access Provisioning with CloudEagle.ai’s Self‑Service App Catalog
“Access requests were scattered across emails and chats, slowing teams down and creating security blind spots. With CloudEagle, we now have a single catalog of approved apps where employees can request access instantly, reducing IT tickets, eliminating shadow IT, and giving IT full visibility from day one.”
- Iffi Wahla, CEO, Edge
95%
Reduction in Shadow IT
90%
Reduction in IT Tickets
1000+hrs/yr
Saved in access approvals
95%
Reduction in Shadow IT
90%
Reduction in IT Tickets
1000+hrs/yr
Saved in access approvals
Challenge
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Solution
- By implementing CloudEagle.ai’s self-service app catalog, employees could request approved tools in one place.
- Approvals and access were automated based on roles, and access was automatically revoked when no longer needed.
Result
- Employees gained faster access to the tools they needed, while IT handled fewer tickets and saved hours of manual work.
- With CloudEagle.ai, the company gained complete visibility and control over app access, improving compliance and reducing unnecessary spend.
Challenge
As the company expanded, employees needed access to more SaaS tools, but there was no clear process in place. Access requests came through emails and messages, making it hard for IT to keep track and respond quickly. Manual approvals caused delays, leaving new hires waiting to get started.
Without a structured system, teams began signing up for their own tools, leading to shadow IT and security risks. IT had limited visibility into who had access to what, turning a simple workflow issue into a major productivity and compliance challenge.
Solution
- Employees could search and request approved apps via CloudEagle.ai’s self-service catalog.
- CloudEagle.ai provided automatic access once requests were approved, eliminating delays.
- Once the request was approved, access was provisioned automatically, no more delays or ticket follow-ups.
- RBAC policies auto-assigned appropriate access by role, ensuring compliance and control without IT micromanagement.
Why CloudEagle.ai?
Edge chose CloudEagle.ai for the following reasons:
- Offered zero-touch provisioning and deprovisioning, even beyond Okta, saving IT time.
- Allowed employees to request access via Slack or Microsoft Teams for faster, easier approvals.
- Provided a centralized, audit-ready access management system to improve compliance.
- Delivered a quick setup with integrations and role-based controls, providing value in days.
Impact
Accelerated App Access & Productivity Boost
- App requests are processed 60% faster, granting access in hours instead of days.
- New hires hit the ground running with tools ready on their first day.
- It helps drive agility across the organization.
Free IT From Routine Tasks
- Automation slashes SaaS access tickets, freeing IT for strategic work.
- IT teams focus on innovation, not routine provisioning.
- Employees enjoy seamless, frustration-free access.
Enhanced Security & Audit-Ready Compliance
- Reclaimed idle licenses, trimming SaaS spend significantly.
- Strong governance reduces risk and blocks unauthorized use.
- Audit-ready reports simplify compliance audits and build trust.
The Transformation
Before CloudEagle
Scattered requests across email, Slack, and tickets made it hard for IT to track.
Manual approvals and provisioning led to long delays.
Employees bypassed IT by signing up for tools themselves.
Audit trails were incomplete or missing, making compliance reporting difficult and error-prone.
IT was overwhelmed by repetitive access tickets.
After CloudEagle
Unified app catalog via Slack, Teams, or web gave employees a single, consistent way to request tools.
Automated workflows with role-based rules granted access instantly.
Guided users toward approved apps, reducing shadow IT while improving visibility and control.
All actions logged and synced with JIRA/ServiceNow, supporting clean audit trails and SOC2 readiness.
Self-service + automation reduced IT workload.
