- Lob didn’t have a centralized view of who held admin or elevated access across SaaS applications
- Reviewers had to log into individual apps to check roles and permissions
- Privileged access reviews required manual cross-checks with SSO and HRIS
- High-risk access was buried among low-risk users, slowing reviews
CloudEagle Brought Privileged User Access Under Centralized Governance
“As our environment scaled, reviewing privileged access across applications became increasingly difficult and risky. CloudEagle helped us bring structure and focus to privileged access reviews, so our teams could concentrate on high-risk access with confidence.”
~ Barnaby Go, IT Manager, Lob
10,000+
Privileged access signals
1,200+
High-risk privilege events
Continuous
Governance enforced
10,000+
Privileged access signals
1,200+
High-risk privilege events
Continuous
Governance enforced
Challenge
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Solution
- CloudEagle.ai connected directly to SaaS applications to fetch users, roles, and permissions
- Privileged access data was correlated with SSO and HRIS in one view
- Elevated roles and admin access were automatically identified
- Reviewers could focus only on users with high-risk privileges
Result
- Full visibility into privileged users across SaaS applications
- Faster and more accurate privileged access reviews
- Reduced risk from stale, excessive, or unmanaged admin access
- Improved audit readiness with clear privilege and access records
Challenge
As Lob scaled, privileged access grew across applications without a clear ownership model. Admin and elevated roles were granted directly inside individual apps, but there was no centralized way to verify whether those users were still active employees or still needed that level of access.
Each review required logging into multiple applications and manually checking user roles, then cross-referencing that data with SSO and HR systems. This made privileged access reviews slow, inconsistent, and difficult to prioritize, increasing the risk of stale or excessive admin access going unnoticed.
Solution
- Connected directly to SaaS applications to fetch users, roles, and permission levels
- Correlated privileged access data with SSO and HRIS to verify user status
- Automatically identified admin and elevated roles across applications
- Flagged high-risk privileged users for focused review
- Removed the need for manual cross-checks across systems
Why CloudEagle.ai?
Lob chose CloudEagle.ai for privileged access management because it:
- Surfaces users with elevated roles and admin permissions in one place
- Correlates app-level privileges with SSO and HRIS status automatically
- Highlights high-risk access first, reducing reviewer fatigue
- Enables consistent, repeatable privileged access reviews across SaaS
Impact
Reduced Privilege Risk
- Excessive and stale admin access was surfaced before it became a security issue
- Privileged roles were reviewed with clear ownership and accountability
- Risk from unmanaged elevated access was significantly lowered
Audit-ready Access Governance
- Privileged access decisions were backed by verifiable data from apps, SSO, and HRIS
- Review trails clearly showed who had elevated access and why
- Access reviews became easier to demonstrate during audits
Sustainable Review Process
- Reviewers focused only on high-risk privileged users
- Manual access verification across systems was eliminated
- Privileged access reviews scaled without increasing reviewer workload
The Transformation
Before CloudEagle
Privileged access was granted inside individual apps with no unified ownership
Admin roles accumulated as users changed teams or responsibilities
Verifying privileged access required manual checks across apps, SSO, and HRIS
Reviews treated all users the same, masking high-risk access
Audit preparation depended on fragmented and inconsistent data
After CloudEagle
Privileged access was continuously tracked across applications
Elevated roles were clearly distinguished from standard access
High-risk privileged users were prioritized during reviews
Access decisions were backed by a correlated app, SSO, and HRIS context
Privileged access governance became structured, repeatable, and audit-ready
