How a Fortune 200 Company Automated Employee Lifecycle Across On-Prem Active Directory

Day 1

access for new hires

<1 hr

for leaver access removal

72%

reduction in JML tickets

Day 1

access for new hires

<1 hr

for leaver access removal

72%

reduction in JML tickets

Challenge

70+ people joined or left each month, and new hires waited days on tickets across three teams before they could do their jobs.
Leaver access was removed one system at a time, so accounts of former employees, some with admin rights, stayed active.
Auditors asked for removal timestamps for every leaver, and the team pieced them together from tickets and email threads.

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Solution

Joiner–Mover–Leaver (JML) Automation on CloudEagle.ai uses SSO and HR system as the source of truth, so every change triggers access updates without tickets.
Leaver workflows remove users from on-prem Active Directory groups and deprovision apps in one run, including apps outside SSO.
Each removal stores a timestamped record, so audit evidence generates automatically.

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Result

New hires got productive from day one with role-based access already in place, and no one files a ticket.
A leaver’s access closes in under 1 hour, so no former employee holds standing access to on-prem resources.
JML tickets are down 72%, and audit evidence for every removal generates on its own instead of coming from email threads.

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Challenge

At a Fortune 200 company, 50–90 employees joined or left every month, with seasonal hiring pushing that number even higher.

Each change required IT to coordinate access across an on-premises Active Directory environment and individual business applications.

New hires waited days for access to the tools they needed. Departing employees’ access had to be removed app by app, leaving some accounts, and even administrator privileges, active after they left.

Audits added another layer of work. The team had to piece together emails and support tickets to establish who had access and when it was removed.

Accounts created for tools and scripts often went unnoticed, while the growing use of AI agents introduced even more identities to track.

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Solution

CloudEagle.ai automated onboarding and offboarding, replacing manual coordination across IT, security, and application owners with workflows.
New employees get the access they need based on their role and location, while Okta group assignments and application provisioning follow predefined workflows.
Employees request additional apps through a self-service catalog, with approvals handled in Slack instead of lengthy email chains.
When HR marks a departure, a CloudEagle.ai agent inside the company’s network disables the Active Directory account or removes their groups, as IT chooses, and access is removed in every connected app.
Access records and deprovisioning evidence are available for audits, eliminating the need to reconstruct access changes from scattered emails and support tickets.

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Why CloudEagle.ai?

CloudEagle.ai works alongside the company's existing Active Directory, HR system, and SSO, avoiding the need to replace established infrastructure.
A CloudEagle.ai agent connects securely to on-prem Active Directory, so accounts and groups change there without tickets.
The no-code workflow builder lets the IT team automate access changes using role and location rules without writing scripts.
CloudEagle.ai removes access across applications, including those outside the company's primary SSO environment.
Access reviews and non-human identity management extend visibility to service accounts, helping the team track ownership and maintain audit evidence.

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Impact

Day One Starts With Access Already Waiting

HR confirms a hire, and CloudEagle.ai sets up their access by role and location before they walk in.
The new hire logs in on their first morning and starts working. IT never sees a ticket.
A role change on Monday means the new access arrives that afternoon, and the old access is gone.

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Leavers Are Out Within the Hour

HR marks a departure, and CloudEagle.ai removes the person from Active Directory groups and every connected app in one run.
The service desk no longer waits on app owners to remove access one app at a time. Tickets are down 72%.
Accounts the employee created for tools or scripts are flagged and handed to a new owner, so nothing is left running without one.

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Audit Questions Get Answered in Minutes

Every step is recorded with a timestamp as it happens in real-time audit logs
An auditor asks who lost access and when. The IAM team runs one search and sends the answer.
The same routine now covers people, machine accounts, and AI agents.

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