At Ditto, agents had been created across whatever console or tool a team happened to be using at the time.
Each one inherited credentials, roles, and permissions as it was built, but no record traveled with it explaining what it had been given access to or why.
Security could open any single console and see the agents living there, but no view existed that pulled all of them together, so the real number was a guess.
Somewhere in that unknown count sat agents built by people who'd since left the company, quietly holding onto whatever access they'd been given, with nobody positioned to know that or check for it.
Finding out these unmonitored agents with admin-level permissions meant checking console after console and hoping the trail hadn't gone cold.