- SOC 2 access reviews ran on CSV exports and spreadsheets, taking weeks of coordination.
- No single source of truth for who had access to which app or at what privilege level.
- Revoke decisions tracked manually; proving remediation to auditors was slow and error-prone.
How CloudEagle.ai Helped a Leading Biotech Company Automate SOC Access Reviews
“We walk into every SOC audit with the evidence already assembled, no more fire drills chasing app owners for exports or reconciling spreadsheets at the last minute. CloudEagle.ai turned that scramble into a scheduled, automated campaign where reviewers get the right list and decisions are enforced in the app.”
~ Director of IT & Security, Leading Biotech Company
70%
Less time per review cycle
100%
Decisions captured as audit evidence
0
Spreadsheets in the workflow
70%
Less time per review cycle
100%
Decisions captured as audit evidence
0
Spreadsheets in the workflow
Challenge
%201.svg)
Solution
- Connected core SaaS and identity systems for continuous, up-to-date access visibility.
- Automated review campaigns scheduled and routed to the correct app and data owners.
- Revocations executed from within the review, with evidence logged automatically
Result
- Review cycles compressed from weeks of manual chasing to days of guided reviewer action.
- Continuously current evidence trail covering reviewers, decisions and remediation.
- Privileged and orphaned accounts surfaced and removed ahead of the audit window.
Challenge
The Biotech company managed SOC 2 access reviews across CSV exports, email threads and ticket queues, resulting in inconsistent approvals and limited auditability.
Temporary and contractor access frequently remained active beyond its intended duration, creating unclear ownership and elevated identity risk.
As the application estate grew, the security team spent disproportionate time administering reviews instead of governing access.
As research and clinical teams adopt AI copilots and agentic tools, the same access sprawl is starting to extend to non-human and AI identities, raising the stakes for the next SOC cycle
Solution
- CloudEagle.ai centralized SaaS discovery and entitlement data into a single access inventory.
- SOC-aligned review campaigns scheduled, launched, and routed automatically to the correct app and data owners, with reminders and escalation handled by the platform.
- Reviewers saw the last login, license activity, role and privilege level next to each user.
- Revoke and downgrade decisions executed against connected apps from within the review.
- Every decision, justification and timestamp captured as exportable audit evidence.
Why CloudEagle.ai?
The Biotech company chose CloudEagle.ai for these reasons:
- One platform covering SaaS discovery, entitlement visibility, access reviews, and downstream use cases like offboarding and licence optimisation.
- Direct integrations across the SaaS and identity stack, including research and clinical apps.
- Reviews reflect live access state rather than a point-in-time CSV export.
- Remediation executed in-platform, a revoke decision actually removes access.
- Evidence generated as a by-product of the control, not reconstructed for the auditor.
Impact
Faster, Repeatable SOC Cycles
- Campaign setup, reminders and escalation moved from manual coordination to automation.
- Review cycle effort dropped by 70%, freeing the team for higher-value security work.
- Reviews run on a recurring cadence, not the audit calendar.
Stronger Access Hygiene
- Orphaned accounts and lingering contractor access identified and removed.
- Over-privileged users downgraded to least privilege for their role.
- Access drift became visible rather than accumulating unnoticed.
Audit Confidence
- Auditor requests answered from a continuously current evidence trail.
- Reviewer accountability is explicit, with decision timestamps.
- Remediation is demonstrably closed, not just decided.
The Transformation
Before CloudEagle
Access reviews assembled by hand from per-application CSV exports.
Reviews run once per audit cycle, on stale snapshots.
Reviewers assigned by convenience rather than ownership.
Revocations tracked in tickets and spreadsheets outside the review.
Evidence and risk conditions such as orphaned accounts & privilege drift are surfaced only under audit pressure.
After CloudEagle
Entitlements continuously synced into a single access inventory.
Scheduled, automated review campaigns run against live access.
Campaigns routed to designated app and data owners.
Revoke and downgrade decisions executed in-line and verified.
Evidence and risk conditions captured and surfaced continuously as reviews run.
