As our SaaS usage grew, so did the complexity of managing our Zoom licenses. At first, it seemed manageable, but as the team expanded, the lack of a proper tracking system quickly turned into a tangled web of inefficiencies.
We found ourselves buried in emails and spreadsheets, desperately trying to keep track of who was using which licenses and when. It was a slow, tedious process, and the more we relied on it, the more chaotic it became.
The real challenge? We had no visibility into which licenses were being fully utilized. Some were barely touched, while others were overused—yet we couldn’t see this. Instead, licenses were handed out based on assumptions, leading to wasted resources and over-provisioning. It felt like we were throwing darts in the dark, hoping to hit the right target.
The challenges didn’t end there. Renewal deadlines were always in the back of our minds, and we feared missing them, leading to extra fees or disruptions.