From Chaos to Clarity: Veteran ITAM Advisor On Rethinking SaaS Governance, ITAM and IT Leadership

Welcome back to SaaS Masterminds, Season 2 of the CloudEagle podcast. In this episode, Gourav Kalbalia of CloudEagle.ai, is joined by Jeremy Boerger, founder of Boerger Consulting, creator of the Pragmatic ITAM Method, keynote speaker, and an author who enables enterprises to optimize IT strategies for tangible business outcomes.

Jeremy brings more than two decades of experience helping organizations rethink how they manage IT assets, not just to cut costs, but to build more efficient, more collaborative, and more resilient IT organizations. Known for his practical and people-first approach, Jeremy believes the real power of IT lies not in tools alone, but in the data, culture, and cross-functional relationships that drive them.

In this conversation, Jeremy unpacks why IT leaders need to stop thinking in silos and start aligning data and workflows across departments like HR, procurement, finance, and security. He emphasizes the importance of understanding how data flows across teams, what he calls “data mapping,” to drive smarter decisions in SaaS adoption, onboarding, and access management.

From HR’s untapped role in access provisioning to how agentic AI can unlock true automation (beyond the hype of generative AI), Jeremy dives deep into the real challenges CIOs and CISOs face in managing modern software portfolios. He also challenges outdated approaches to project management and discusses how great leaders create environments that allow their teams to innovate without sacrificing compliance or cost control.

You’ll get to know Jeremy’s take on:

• How to build resilient IT teams by budgeting realistically for time and attention?
• The risks of over-optimizing SaaS use without understanding long-term needs
• Why the best asset management tools are the ones that fit your organization, not the flashiest ones?
• And why every successful tech initiative ultimately comes down to people and shared accountability.

This episode is packed with fresh insights, pragmatic advice, and humorous anecdotes that make complex IT and SaaS management issues feel surprisingly human. If you’re a CIO, CISO, CIDO, or IT strategist looking to navigate today’s fast-evolving landscape with clarity, this conversation with Jeremy is a must-listen.