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How Armorcode Brought Service Accounts, API Tokens, and AI Agents Under the Same Governance as Human Users

"As our identity environment expanded, governing non-human identities became just as important as managing human access. CloudEagle.ai gave us visibility into service accounts, API tokens, and AI agents, helping increase NHI visibility, remediate unmanaged identities, and reduce overprivileges, helping us govern NHI, the same way we did for people."

- Karthik Swarnam, Chief Security and Trust Officer, Armorcode

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40% → 95%
visibility across all NHIs
480
unmanaged NHIs remediated
220+
over-privileged NHIs optimized

40% → 95%

visibility across all NHIs

480

unmanaged NHIs remediated

220+

over-privileged NHIs optimized
Problems
Challenge
  • Service accounts, API tokens, and AI agents had accumulated across the SaaS and cloud stack with no central inventory or review process.
  • Non-human identities were provisioned for specific integrations and projects but never decommissioned when those projects ended.
  • Many service accounts and API tokens carried admin-level access that had never been reviewed or challenged.

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Solutions
Solution
  • CloudEagle.ai discovered every service account, API token, and AI agent across the SaaS and cloud stack, building a complete NHI inventory.
  • Privileged Access Visibility flagged every NHI carrying access beyond what its function required, routing over-privileged accounts for remediation.
  • User Access Reviews extended to non-human identities, bringing service accounts and API tokens into the same continuous review cadence.

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Profit
Result
  • NHI visibility increased from 40% to 95%, turning a previously unknown attack surface into a fully governed environment.
  • Over 480 unmanaged NHIs were not just discovered but decommissioned or secured, while 220+ over-privileged identities were optimized
  • Non-human identities are now part of a continuous governance model, ensuring new service accounts, API tokens, and AI agents are automatically governed.

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Challenge

Armorcode had strong governance for human identities, structured workflows, regular reviews, and least-privilege controls. Non-human identities, however, were largely unmanaged. 

Service accounts, API tokens, and AI agents had been created over time for integrations and automations but were rarely decommissioned when no longer needed.

There was no clear inventory of these identities or visibility into their access. The security team estimated coverage at just 40%, with many undocumented NHIs still active, often with admin-level access. 

For the CISO, this represented a critical governance gap the existing security stack did not address.

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Solution
  • SaaS & AI Discovery surfaced every service account, API token, and AI agent across SaaS and cloud environments.
  • Privileged Access Visibility identified over-privileged NHIs and prioritized the highest-risk credentials for immediate remediation.
  • User Access Reviews extended continuous certification workflows to service accounts, tokens, and AI agents.
  • Time-Based Access assigned expiration dates to new credentials, preventing standing access from accumulating over time.
  • Risk Correlation surfaced dormant, high-privilege credentials first, accelerating remediation of the most critical identity risks.

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Why CloudEagle.ai?

Armorcode evaluated several solutions and chose CloudEagle.ai for these reasons:

  • CloudEagle.ai discovered non-human identities across SaaS and cloud systems, including credentials outside traditional SSO visibility.
  • The same governance model applied consistently across human users, service accounts, API tokens, and AI agents.
  • High-risk NHIs with dormant activity and privileged access were prioritized automatically for faster security remediation.
  • Expiration dates applied at credential creation helped prevent long-lived standing access from building up again.
  • Continuous review workflows brought ownership, certification, and lifecycle controls to every non-human identity.

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Impact

Complete NHI Visibility

  • NHI visibility increased from 40% to 95% across the SaaS and cloud stack.
  • Every service account, API token, and AI agent inventoried with owner, access scope, activity history, and creation date in one view.
  • Security team able to answer NHI-related audit questions from a live dashboard rather than a manual spreadsheet exercise

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Unmanaged NHIs Remediated

  • 480 unmanaged service accounts, API tokens, and AI agents discovered and remediated.
  • Dormant credentials with no recent activity retired, and credentials tied to ended projects decommissioned.
  • AI agents brought under the same governance as human users for the first time.

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Over-Privilege Eliminated

  • 220+ over-privileged NHIs scoped down to least privilege through a documented review and remediation workflow.
  • Admin-level access held by service accounts and API tokens reviewed and reduced across all critical systems.
  • New credentials provisioned with expiry dates and scoped access from creation, preventing standing privilege from accumulating again.

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The Transformation

Before CloudEagle
No complete inventory of service accounts, API tokens, or AI agents across the SaaS and cloud stack.
40% of NHIs are visible, whereas the rest undocumented and unreviewed.
Non-human identities excluded from access reviews, least-privilege policies, and offboarding workflows.
Credentials accumulating across ended projects and integrations with no decommissioning process.
Admin-level access held by NHIs never reviewed or challenged.
After CloudEagle
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95% of NHIs visible across the full SaaS and cloud stack, inventoried with owner, scope, and activity in one place.
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480 unmanaged NHIs discovered and remediated, including AI agents that had never been reviewed.
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Non-human identities under the same continuous review cadence as human users.
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New credentials provisioned with expiry dates and scoped access from creation.
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220+ over-privileged NHIs scoped down to least privilege with a documented audit trail.

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