You need to enable JavaScript in order to use the AI chatbot tool powered by ChatBot
Home
 >  
Case Studies
 >  

How RingCentral Found and Eliminated Duplicate SaaS Apps and Saved $1.8M

We didn't have centralized visibility to identify apps with overlapping functionalities. CloudEagle provided a comprehensive view of our SaaS portfolio. The tool enWe had no central view of our SaaS portfolio, so duplicate tools with overlapping functionality were invisible until CloudEagle surfaced them. Once we could see which apps were redundant and who had access to them, the consolidation decision was straightforward.

- Eric Silver, AVP, Head of Procurement, RingCentral

$1.8M
saved by consolidating duplicate apps
320+ apps
Identified and eliminated
1,562 hrs/yr
saved in SaaS management

$1.8M

saved by consolidating duplicate apps

320+ apps

Identified and eliminated

1,562 hrs/yr

saved in SaaS management
Problems
Challenge
  • RingCentral lacked a centralized view of its SaaS stack, allowing duplicate and overlapping apps to accumulate across teams.
  • Shadow IT further increased risk and redundant spend, with employees adopting tools without IT visibility.
  • IT teams spent excessive time on spreadsheet-based analysis instead of making cost and risk decisions.

‍

Solutions
Solution
  • CloudEagle connected via 500+ integrations to provide full visibility into all applications, surfacing duplicate and overlapping tools across the entire SaaS portfolio.
  • Application rationalization identified overlapping tools, user access, and consolidation opportunities.
  • Shadow IT detection sent real-time alerts for unsanctioned apps, enabling early action.

‍

Profit
Result
  • Duplicate apps were consolidated, reducing redundant spend and saving $1.8M annually.
  • Shadow IT was controlled through automated detection and visibility.
  • IT replaced manual spreadsheets with a live dashboard, saving 1,562 hours per year.

‍

Challenge

RingCentral’s SaaS portfolio grew without a system to track it. Different teams adopted similar tools, but with no centralized view, duplicate apps and overlapping functionality went unnoticed, driving unquantified spend.

Shadow IT added to the problem. Employees adopted tools outside IT and procurement, increasing security risks and creating hidden, redundant spend that surfaced unexpectedly.

IT relied on spreadsheet-based audits that were time-consuming and quickly outdated. Identifying duplicate apps, mapping user access, and building a case for consolidation was a slow, manual process.

‍

Solution
  • Connected to RingCentral's systems via 500+ integrations for full app visibility across the entire SaaS portfolio
  • Discovered all apps automatically, including previously untracked shadow IT tools
  • Identified overlapping apps and mapped user access for consolidation decisions
  • Provided feature-level usage insights to evaluate which apps to retain or retire
  • Sent real-time alerts for new unsanctioned tools to enable immediate action

‍

Why CloudEagle.ai?

RingCentral evaluated several solutions and chose CloudEagle.ai for these reasons:

‍

  • Full SaaS visibility from day one with 500+ direct integrations
  • Deep application rationalization with feature-level and user-level insights
  • Built-in shadow IT detection without needing a separate tool
  • Combines discovery, usage, and spend data for better decisions
  • Replaces periodic audits with continuous, real-time monitoring

‍

Impact

Duplicate Apps Found and Eliminated

  • Application Rationalization identified 320 duplicate apps in the RingCentral portfolio with overlapping functionality, along with the users who had access to each.
  • IT and procurement had the specific data they needed to decide which tools to keep and which to retire, without having to run a separate analysis project.
  • Redundant apps were consolidated, removing duplicate spend from the SaaS budget and reducing the number of tools the team had to support.

Shadow IT Under Control

  • Spend and App Discovery surfaced every unsanctioned tool in the stack, including apps that had been in use for months without IT's knowledge.
  • Real-time alerts notified the IT team whenever a new unsanctioned tool appeared, ending the pattern of shadow IT building up between audits.
  • Bringing unsanctioned apps into view also revealed additional duplicate spend: some shadow IT tools were doing the same job as apps the company was already paying for.

$1.8M Saved and 1,562 Hours Recovered

  • Consolidating duplicate and redundant applications saved RingCentral $1.8M in annual software costs.
  • The live SaaS dashboard replaced spreadsheet-based tracking and saved the IT team 1,562 hours per year of manual data collection and analysis.
  • Application Rationalization continues to surface consolidation candidates as the portfolio changes, so the savings do not require a new project each time.

The Transformation

Before CloudEagle
No centralized view of the SaaS portfolio, making duplicate and unsanctioned apps invisible.
Manual spreadsheet audits consumed IT time and produced data that was out of date by the time it was used.
No way to see overlapping functionality across apps or map which users had access to duplicates.
Shadow IT accumulated between audits with no real-time detection.
Redundant spend on duplicate apps continued because the consolidation case could not be built without the data.
After CloudEagle
Check box
Full SaaS portfolio visibility in 30 minutes, including every sanctioned and unsanctioned app.
Check box
Application Rationalization surfacing duplicate apps with feature-level overlap data and user access mapping.
Check box
Real-time shadow IT alerts ending the pattern of unsanctioned tools accumulating undetected.
Check box
Live dashboard replacing spreadsheet audits and saving 1,562 hours per year.
Check box
Duplicate apps consolidated, $250K in redundant spend removed from the annual SaaS budget.

Achieve similar success with CloudEagle!

Book a demoContact us

Other case studies

Rec Room Automated Employee Offboarding and Saved $1.5M Annually with CloudEagle.ai
CloudEagle.ai Helped Rec Room Transform and Optimize License Management
How a Fortune 500 Financial Services Firm Got Full Visibility Into AI Spend, Risky Apps, and Sensitive Data Exposure