As we continued to grow, our use of SaaS applications expanded rapidly across multiple departments and business units. Each team was purchasing the software on its own that best met its specific needs, but this resulted in a complex and fragmented technology environment.
Without a centralized system to monitor how these tools were being used, when licenses were up for renewal, or how much we were spending, managing our software investments became increasingly challenging.
Duplicated tools increased, which meant we were paying for tools that overlapped or weren’t fully utilized. Additionally, some licenses were inactive but still accruing costs, contributing to wasted spend.
We lacked the data needed to benchmark pricing or negotiate better deals with vendors, and the disjointed management approach made it difficult for IT, procurement, and finance teams to work together effectively.