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9 Best Vendor Management System For Better Vendor Relationships

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Inadequate license management leads to resource waste. When employees overuse, underuse, or when organizations fail to track licenses properly, unnecessary costs arise.

Often, companies aren't aware that licenses aren’t being revoked or reassigned, which only adds to the inefficiencies.

A streamlined vendor relationship ultimately helps you secure better deals during renewals or upgrades. However, if managing everything from order tracking to contract negotiation becomes overwhelming, consider automation to enhance efficiency.

Fortunately, you can streamline these processes with the best Vendor Management systems (VMS). In 2025, the market offers a variety of top-notch VMS options, each promising to enhance supplier interactions.

Let’s explore the best vendor management software to help you achieve better results.

TL;DR

  • A vendor management system enables enterprises to effectively manage vendor relationships, from selection to payment processing, thereby improving efficiency and reducing costs.
  • A SaaS vendor management system is crucial for fostering vendor relationships, streamlining onboarding, and securing better deals while minimizing unnecessary costs.
  • CloudEagle.ai offers a comprehensive SaaS procurement and vendor management platform for centralized contract management, license optimization, and real-time insights.
  • Some examples of the top vendor management systems include CloudEagle.ai, Productiv, LeanIX, Vendr, and Zylo, each offering unique features for better vendor relationships and cost optimization.
  • Choosing the right VMS can streamline vendor management, reduce inefficiencies, and enhance procurement processes, with CloudEagle.ai being a standout option.

What is SaaS Vendor Management?

SaaS vendor management is the process of overseeing your organization’s third-party software providers from selection and onboarding to monitoring, renewals, and offboarding. The goal is to reduce risk, optimize spend, and build better vendor relationships.

A good vendor management SaaS system helps teams:

  • Track contract terms and renewals
  • Monitor app usage and vendor performance
  • Ensure compliance with data and security standards
  • Eliminate redundant tools and cut SaaS costs

By managing each SaaS vendor throughout its lifecycle, businesses stay in control of their stack and make smarter software decisions.

What is Vendor Management Software?

A vendor management system is a platform that helps organizations manage relationships with suppliers, vendors, or contractors. It streamlines processes like vendor selection, onboarding, performance evaluation, contract management, and payment processing.

While many secondary tasks make vendor management so complex, here are some primary ones that every process should ideally cover.

  • A vendor management system helps find potential vendors based on products, prices, location, and reputation.
  • It manages vendor contracts, tracking terms, renewal dates, and compliance requirements.
  • This vendor management system tracks vendor performance using metrics and KPIs to assess effectiveness.
  • It facilitates communication and collaboration between organizations and vendors through messaging, document sharing, and task assignment.
  • The system generates reports to analyze vendor performance, costs, and trends for informed decision-making.

Vendor Management Software Market Overview

Vendor management software is growing fast as more companies want to control their software subscriptions, manage renewals, and stay compliant. Businesses use these tools to cut unnecessary software, keep track of costs, and reduce vendor risks.

Main users are IT, procurement, and finance teams. These tools help with managing software apps, handling invoices, and working with vendors. Key features include tracking renewals, saving money, preparing for audits, and following rules like SOC 2 and GDPR.

  • Connects with systems like SSO, ERP, AP, HRIS, and contract management.
  • Main areas: SaaS management, AP automation, and supplier management.
  • Used by IT, procurement, and finance teams.
  • New trends: AI for saving on licenses, automating renewals, and getting data for better contracts.
  • Integrations are important to manage vendors in one place.

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IT Vendor Management: Managing and Scaling SaaS

Managing SaaS vendors can get complicated as your organization grows. To streamline the process, use an IT-led framework that connects tools like SSO, ERP, AP, and HRIS for complete visibility into all apps, users, contracts, and spending.

Assign app owners, manage provisioning, and enforce security policies to maintain compliance. Automate intake-to-procure workflows, set budgets and approvals, and use renewal calendars with usage data to negotiate smarter deals.

To stay efficient, track adoption trends, consolidate duplicate tools, and right-size licenses based on usage. This ensures cost control and better vendor utilization.

Team roles:

  • IT manages app visibility and access.
  • Security ensures compliance and reduces risk.
  • Procurement handles sourcing and renewals.
  • Finance oversees spend and approvals.

Centralize records with vendor management software and maintain vendor relationships using supplier management tools across the entire vendor lifecycle.

Things to do:

  • Scale from 100 to 1,000+ vendors with automated intake and approvals.
  • Integrate systems for 100% visibility across apps and vendors.
  • Start renewals early (90+ days) using pricing and usage insights.
  • Review quarterly to remove unused licenses and consolidate tools.
  • Track KPIs like SLA performance, savings, and process efficiency.

Why Do Businesses Need SaaS Vendor Management?

Business processes involve many vendors, and maintaining good relationships with each is crucial. However, managing them manually isn't sustainable in the long run. That's why a SaaS vendor management platform is essential.

With this system, you can nurture vendor relationships effectively. Here are some key benefits.

  • A vendor management system ensures the vendor has a streamlined onboarding process without hiccups to avoid delays.
  • This ensures that the vendors are adept at fulfilling their services and providing a well-lubricated experience to the company.
  • Utilizing the best vendor management system can lower many additional SaaS costs, allowing for a better and more flexible vendor contract.
  • With a structured vendor management system, you can negotiate better, yield more impressive results, and help secure better deals.

Top SaaS Vendor Management Tools

Managing multiple SaaS vendors can be tough, but the right VMS can make it easier and more efficient. Here’s a list of top vendor management systems to help you manage your SaaS vendors.

1. CloudEagle.ai

CloudEagle.ai is an all-in-one SaaS management and procurement platform that handles the vendor-related tasks mentioned above, and many more, such as SaaS spend management and contract management.

It offers centralized visibility to all vendors, eliminating the need to manage multiple platforms separately. Also, it provides real-time visibility into vendor spending and tracks licenses to ensure compliance.‍

‍CloudEagle.ai is one of the comprehensive platforms in the vendor management category. It enables you to manage the entire vendor lifecycle.

Here’s how CloudEagle.ai transforms Vendor Management:

Centralized Vendor Dashboard: Managing multiple vendors can be challenging when data is scattered across tools. CloudEagle.ai simplifies this with a centralized dashboard that lets you track all vendors, contracts, and spend in one place; making vendor management easier, faster, and more transparent.

Image of CloudEagle dashboard

How it Helps:

  • Consolidates vendor data into a single, easy-to-navigate dashboard.
  • Tracks app usage, spending, and vendor performance in real time.
  • Optimizes investments by highlighting underused apps or unnecessary costs.

Learn how CloudEagle.ai helped Nowports streamline their SaaS procurement, saving 34% by centralizing contracts and ensuring timely renewals.

Automated Vendor Research: Finding the right vendors can be a time-consuming and complex task. CloudEagle.ai’s vendor recommendation engine simplifies this process by providing tailored suggestions based on your specific needs and pain points, while also offering reviews, ratings, and side-by-side comparisons.

How it Helps:

  • Automates vendor discovery and suggests the best-fit vendors.
  • Enables comparison of pricing, features, and reviews from within the platform.
  • Saves time and effort by eliminating the need for external vendor research. 

Learn how CloudEagle.ai helped a company find the right vendor without the hassle of endless research and negotiation.

Outsourced Procurement Expertise: Not all enterprises have the resources or time to manage complex vendor negotiations. CloudEagle.ai offers outsourced procurement services where negotiation experts handle vendor research, deal negotiations, and contract finalizations, ensuring the best pricing and terms for your business.

How it Helps:

  • Saves time and bandwidth by outsourcing vendor negotiations.
  • Ensures the best deals with expert procurement specialists.
  • Leverages price benchmarks and negotiation expertise to secure favorable terms. 

Learn how CloudEagle.ai helped ICEYE generate 5x ROI using negotiation expertise.

Procurement Workflows and Automation: CloudEagle.ai simplifies procurement with automated workflows that ensure timely task assignments, approvals, and stakeholder notifications. Whether through Slack, email, or in-app notifications, this tool ensures everyone stays aligned and the procurement process remains on track.

Procurement Workflows and Automation

How it Helps:

  • Automates task assignments and approval processes for faster procurement cycles.
  • Notifies relevant stakeholders via Slack, email, or within the platform.
  • Reduces coordination time by up to 25% through streamlined communication.

SaaS Renewal Management: Tracking SaaS renewals manually can lead to missed deadlines and missed negotiation opportunities. CloudEagle.ai automates renewal reminders and provides a centralized renewal calendar, enabling proactive contract management and the chance to renegotiate better terms.

SaaS Renewal Management

How it Helps:

  • Generates an automated renewal calendar based on contract dates.
  • Sends renewal reminders up to 90 days in advance, ensuring timely renegotiations.
  • Escalates tasks to ensure renewals are completed on time.

AI-Powered Contract Management: Contract management can be tedious and error-prone when handled manually. CloudEagle.ai centralizes all contracts and uses AI to automatically extract key metadata such as renewal dates, clauses, and terms, ensuring that nothing falls through the cracks.

Contract Management

How it Helps:

  • Automates contract metadata extraction to save time and reduce errors.
  • Centralizes contracts and invoices in one dashboard for easy access.
  • Helps maintain accurate contract records, improving visibility and compliance.

Know how CloudEagle.ai helped Oyster HR eliminate spreadsheets with centralized contract management.

Streamlined License Management: CloudEagle.ai’s license management feature helps you track app licenses, monitor usage, and optimize your software spending. With its license reclamation workflows, you can automatically deprovision users who aren’t using certain applications, freeing up licenses for others.

License Management

How it Helps:

  • Tracks license usage and detects underutilization to maximize ROI.
  • Automates license reclamation workflows to free up unused licenses.
  • Helps reduce software spend by optimizing license allocation.

Discover how Eric Silver, Head of Procurement at RingCentral, credits CloudEagle.ai for helping his team rationalize apps, benchmark renewals, unify collaboration across teams, and achieve significant savings and efficiency.

2. Productiv

Productiv

Productiv is a SaaS intelligence platform designed to optimize spending and boost efficiency for SaaS tools and vendors. It features a comprehensive discovery process that gathers all your critical vendor data in one place. With Productiv, you can use trusted insights to procure the best prices, negotiate SaaS renewals, and improve your relationships with vendors.

Productiv shows you:

  • Areas where specific features or teams aren't being used enough.
  • How are different parts of your organization working together?
  • Which apps are most helpful for collaboration?
  • Which apps don't you really need because they're duplicated elsewhere?
  • Whether upgrading to a better plan or switching to a cheaper one.

Key Features

  • Productiv provides centralized SaaS subscription management, offering a single platform to track all your software tools.
  • It also offers data-driven insights to optimize SaaS usage, helping you identify areas for cost reduction.
  • Additionally, it automates the renewal process and contract management to ensure timely renewals and prevent unnecessary costs.

Pros

  • Productiv helps track and optimize SaaS spending, ensuring that you are not overpaying for unused or underutilized tools.
  • It provides detailed insights that help teams make data-driven decisions about SaaS tools.

Cons

  • The platform has a learning curve for new users, requiring some time to get accustomed to its features.
  • Its pricing might be high for smaller teams or organizations with limited SaaS needs.

3. LeanIX

LeanIX

LeanIX helps you manage your vendor inventory with tools for tracking usage, handling contracts, and generating insights to maximize ROI. It also spots high monthly expenses to cut unnecessary costs. Plus, it centralizes all vendor contracts, making it easy to track terms, value, and licenses.

In addition to its risk mitigation features, it also discovers and tracks applications in your stack to ensure compliance with GDPR, SOC2, and other regulatory requirements.

Key Features

  • LeanIX offers SaaS portfolio management, allowing you to track and manage all your software tools in one place.
  • It integrates with various business systems, providing seamless data flow across your organization.
  • The platform also provides real-time data to support IT transformation efforts and helps align business and IT strategies.

Pros

  • LeanIX provides excellent visibility into your IT infrastructure, enabling better decision-making.
  • It also helps align business and IT teams, ensuring both are working toward the same objectives.

Cons

  • The user interface can be complex and might take some time to navigate.
  • Additionally, the setup process can be lengthy and may require dedicated resources to implement effectively.

4. Vendr

Vendr

Vendr handles the entire vendor lifecycle, from requests to workflows and maintenance. It improves supplier relationships by encouraging open communication and aligning goals. With automated workflows, follow-ups, and training, Vendr saves businesses time. It also gives access to SaaS buying data, helping you make smarter, faster purchases and stay ahead of competitors.

Key Features

  • Vendr optimizes SaaS procurement by streamlining vendor negotiations and contract management.
  • It helps with procurement optimization, ensuring that companies are paying fair prices for the tools they use.
  • The platform also assists in managing renewals and negotiating better terms for existing contracts.

Pros

  • Vendr simplifies procurement and contract renewals, ensuring a smooth and efficient process.
  • It also helps companies save on SaaS costs by negotiating better terms with vendors.

Cons

  • Vendr may not have as many advanced customization options compared to some competitors, limiting flexibility.
  • Additionally, it might not be the best fit for every type of business, especially those with unique procurement needs.

5. Zylo

Zylo

Zylo helps you get visibility into all your SaaS applications and vendors—even those not managed by IT. With frictionless monitoring from Zylo, you can see all your vendors in one place, along with usage, spending, and contract details.

This vendor management platform also includes licensing technology that helps you reduce unnecessary spending. The tool lets you identify and reassign or cancel licenses that are sitting unused across your organization.

Zylo continuously uncovers and tracks all subscriptions and costs related to shadow IT. This not only helps you benchmark against your peers but also leads to much lower costs and better overall efficiency.

Key Features

  • Zylo offers comprehensive SaaS management, helping organizations track and optimize their software investments.
  • It provides detailed cost tracking and analytics, giving you insights into where your money is going.
  • Zylo also helps with vendor decision-making by offering reports on software performance.

Pros

  • Zylo helps control SaaS spending by identifying inefficiencies and areas for cost savings.
  • It provides detailed reports that help you understand software usage and performance.

Cons

  • Zylo can have a steep learning curve for new users, requiring time to fully grasp its features.
  • Some of its advanced features may not be relevant or useful for smaller teams with fewer software tools.

6. Tyasuite

Tyasuite

Tyasuite's vendor management system is designed to handle vendors or suppliers from any industry. It helps an organization go paperless and onboard vendors through the digital platform.

From simple and digitized vendor onboarding to appropriate RFI and RFQ (Request for Quotation) releases, Tyasuite brings the entire vendor procurement process to the dashboard.

Tyasuite helps control costs by managing vendor pricing, quotes, and bids. It tracks performance with metrics like on-time delivery and quantity issues. It also saves costs by setting price validity and managing product pricing at the vendor level.

Key Features

  • Tyasuite helps manage vendor contracts, streamlining procurement processes.
  • It also offers budget tracking to ensure that purchases stay within allocated limits.
  • The platform automates various procurement workflows, making the process more efficient and reducing manual work.

Pros

  • Tyasuite streamlines procurement workflows, making it easier to manage multiple vendors.
  • Its user-friendly interface allows for quick adoption by teams.

Cons

  • The platform lacks some of the more advanced features found in competing tools.
  • Additionally, its integration with third-party tools is limited, which could be a drawback for organizations using a wide range of software.

7. Stampli

Stampli

Stampli’s end-to-end accounts payable platform gives you full control and visibility over corporate spending. It includes advanced vendor management to keep your vendor data and documents up-to-date, helping reduce costs and stay compliant while building strong vendor relationships.

Stampli's system simplifies handling agreements, tracking performance, setting milestones, and monitoring tasks. It also allows users to create multiple onboarding forms to streamline vendor management.

Key Features

  • Stampli automates accounts payable processes, helping streamline invoice management.
  • It provides collaboration tools for team members to approve payments and track invoices.
  • The platform also offers a central hub for all payment-related communication.

Pros

  • Stampli simplifies the invoice approval process, reducing the time spent on manual approvals.
  • It also helps reduce errors and delays in payment processing, ensuring timely payments.

Cons

  • Stampli may not be suitable for larger organizations with more complex procurement needs.
  • It also offers limited customization, which could be a limitation for some teams.

8. Zluri

Zluri

Zluri simplifies usage monitoring to help you assess your apps' efficiency and optimize licensing costs. With a pre-built database of popular vendor apps and a strong compliance focus, Zluri ensures a secure, risk-free vendor management system.

Features like centralized contract storage, automated vendor access, and better visibility into the SaaS ecosystem help IT managers improve vendor relationships, cut costs, and reduce risks.

Key Features

  • Zluri offers SaaS management tools that help you track and optimize software usage. It provides cost optimization features, ensuring you’re getting the best value from your software tools.
  • The platform also integrates with other business tools, providing a unified view of your entire SaaS ecosystem.

Pros

  • Zluri makes it easy to manage and optimize your SaaS stack, helping reduce unnecessary spending.
  • It also automates workflows, saving time and improving efficiency.

Cons

  • Setting up Zluri may require some initial time investment.
  • Additionally, integration with certain tools might not be as seamless, which could cause potential delays.

9. Kissflow

Kissflow

Kissflow offers a centralized system for managing purchases, invoice payments, billing information, contracts, and procurement processes. This end-to-end platform connects various procurement functions and streamlines purchasing.

The Kissflow vendor management system allows vendors to easily update their information and receive alerts about orders and payments, ensuring that both buyers and suppliers have visibility into key contract details.

Key Features

  • Kissflow offers process automation tools that help streamline business workflows. It features an intuitive drag-and-drop interface for easy workflow creation.
  • Kissflow also provides integrations with other apps, allowing you to automate tasks across your entire tech stack.

Pros

  • Kissflow is easy to use, with its drag-and-drop interface, making it accessible to users without technical expertise.
  • It simplifies workflow creation, enabling teams to automate processes quickly.

Cons

  • To unlock advanced features, Kissflow requires a higher pricing tier, which may not be cost-effective for smaller teams.
  • Managing complex workflows can be challenging for smaller teams that don’t have dedicated resources.

Listen to Ash Tutika, Chief of Staff at Arena, for practical financial strategies such as optimizing spending and renegotiating vendor contracts to boost ROI. He offers insights into effective SaaS spending management and building strategic vendor relationships.

Insert Video Link: [https://www.youtube.com/watch?v=Md81ThKu0N8]

Key Benefits of Vendor Management Software

Benefit Measurable Outcome
Centralized visibility 100% vendor/app inventory; 15–30% reduction in duplicate spend
Spend optimization 5–15% annual SaaS/vendor cost savings via right‑sizing and consolidation
Renewal governance 50–80% fewer missed renewals; 10–20% better pricing at term
Risk/compliance management 30–60% reduction in unresolved risks; faster SOC 2/ISO evidence collection
Performance tracking 10–25% improvement in SLA adherence and vendor ROI
Faster onboarding Vendor setup time cut by 40–60%; quicker time‑to‑value
Stakeholder collaboration Approval cycle times down 25–40%; fewer handoff errors
Audit readiness Days saved on audits; clean trails for contracts, approvals, and payments
Scalability Support 2–3x more vendors with the same team headcount

‍‍

How to Select an Ideal IT Vendor Management Tool?

To choose the right IT vendor management tool, start by identifying your internal challenges whether it’s tracking renewals, managing contracts, or monitoring vendor performance. From there, evaluate tools based on features, scalability, integrations, cost, and support.

Here’s a step-by-step breakdown:

1. Identify Your Needs

  • Pinpoint pain points: missed renewals, lack of visibility, manual workflows,
  • Define goals: better compliance, cost savings, streamlined vendor processes,
  • Consider the size and complexity of your SaaS vendor ecosystem.

2. Evaluate Core Features

A strong vendor management platform should offer:

  • Vendor onboarding automation,
  • Contract and renewal management,
  • Performance tracking and scorecards,
  • Risk and compliance controls,
  • Reporting and analytics,
  • Easy integrations with ERP, procurement, and finance tools.

For scalability and remote access, look for a SaaS based vendor management system.

3. Test for Usability

  • Is the UI intuitive?
  • Can teams navigate without constant support?
  • Does the tool reduce manual work or create more?

4. Factor in Cost and Support

  • Review upfront, recurring, and hidden costs,
  • Ask about onboarding, training, and customer support,
  • Confirm data security and compliance certifications.

5. Request a Demo or Trial

  • Involve key stakeholders from IT, procurement, and finance,
  • Test real-world workflows and get user feedback,
  • Compare shortlisted tools before signing off.

The right tool should fit your current vendor workflows and scale as your SaaS stack grows without overcomplicating things.

Risks of Not Using Vendor Management Tools

Skipping vendor management tools may seem harmless at first, especially when your SaaS stack is small. But as your company scales, the absence of a structured system exposes you to multiple risks.

Here are some common problems you'll face:

1. Contract Overlaps and Wasted Spend: Without centralized visibility, it’s easy to pay for duplicate tools or licenses that go unused. Renewals often happen automatically, and you may continue funding tools your teams no longer use.

2. Shadow IT and Security Gaps: When employees adopt tools outside of IT’s knowledge, you lose control over data access and compliance. This creates a fragmented environment where risk assessments are incomplete or nonexistent.

3. Manual Errors and Missed Deadlines: Relying on spreadsheets or scattered documentation increases the chances of errors in tracking contract terms, renewal dates, or pricing tiers, resulting in missed savings or sudden service disruptions.

4. Lack of Negotiation Leverage: If you can’t track usage or measure value, you walk into renewal conversations blind. Vendors may continue charging premium rates while delivering diminishing returns.

Manage Vendor and Third-Party Risk

SaaS vendor management software streamlines third-party risk by standardizing risk tiers and automating due diligence. Vendors can upload security certifications (like SOC 2, ISO 27001, GDPR) and attest to controls, while ongoing monitoring tracks usage, incidents, and compliance.

  • Map vendors by risk: critical, high, medium, low.
  • Automate due diligence and evidence collection.
  • Monitor signals: usage, incidents, SLA breaches, financials.
  • Assign remediation actions to owners and deadlines.
  • Scorecards track security, privacy, financial, and performance risks.
  • Set cross-functional RACI: IT, Security, Legal, Procurement.
  • Use tools for reviews, escalation, and audit trails.
  • Offboard smartly: revoke access, deprovision data, get destruction proof.
  • Close contracts, update insurance and records, notify stakeholders.

Key Features to Look For in a Vendor Management System

A solid vendor management SaaS platform isn’t just about storing vendor data, it should help you streamline onboarding, reduce security risks, track performance, and stay compliant. Whether you're evaluating options or comparing the top 10 vendor management systems, here are the must-have features:

1. Vendor Onboarding Automation

  • Self-service portals so vendors can register and submit docs.
  • Automated approval workflows to cut back-and-forth emails.
  • Centralized vendor profiles as a single source of truth.

2. Performance & Risk Monitoring

  • Vendor scorecards to evaluate performance across delivery, quality, support.
  • Risk assessment tools to flag compliance or operational risks.
  • Dashboards for real-time visibility into vendor health.

3. Contract & Renewal Management

  • Store all contracts in one place.
  • Get alerts before renewals or expirations.
  • Track terms, SLAs, and obligations effortlessly.

4. Reporting & Spend Analytics

  • Custom dashboards for vendor KPIs.
  • Export data to identify cost leaks or inefficiencies.
  • Spot trends across departments or vendors.

5. Integration & Scalability

  • Cloud-based vendor management system for easy access and scale.
  • Pre-built integrations with tools like ERP, procurement, and finance platforms.
  • API support for custom workflows.

6. Bonus but Critical Features

  • Built-in communication tools for faster collaboration.
  • Invoice processing and payment workflows.
  • Easy vendor offboarding with compliance checks.
  • Intuitive UI and onboarding support for your team.

Vendor Management Best Practices

Effective vendor management starts with structure and visibility. Begin by:

1. Vendor Taxonomy: Classifying vendors based on criticality, spend, and risk. This helps apply the right level of control, due diligence, and review frequency for each vendor.

2. Centralized Register: Keep a centralized vendor register as your single source of truth. It should include ownership details, contracts, SLAs, renewal dates, and compliance records — helping you avoid shadow spend or missed renewals.

3. Standard Lead Times: Set standard lead times for onboarding and renewals so teams can plan ahead and make data-driven decisions instead of rushing at the last minute.

4. Approval Workflows: Create automated approval workflows that route requests based on spend and risk levels. This ensures that Finance, IT, Security, and Legal review only what’s relevant, saving time and maintaining accountability.

5. Performance Governance: Establish clear SLAs, KPIs, and performance reviews to measure vendor effectiveness. Use adoption, usage, incident, and ticket trends to guide renewals, identify issues, and strengthen negotiations.

Use vendor management software to automate these processes. Integrate systems like SSO, ERP, and AP for complete visibility, accurate spend tracking, and smarter decision-making.

Vendor Management KPIs to Track

Vendor management KPIs are measurable metrics that track how well vendors perform, manage risk, and control costs. These KPIs help align decisions across procurement, IT, finance, and security, ensuring better renewals, cost savings, and vendor optimization.

These KPIs include:

1. Vendor Performance Score: Composite across quality (defect rate), delivery (on‑time %), and support (CSAT). Measure via weighted scorecards.

2. Renewal Win Rate/savings Rate: Percentage(%) of contracts renewed on target terms; savings = (baseline price − new price) ÷ baseline.

3. License Utilization Rate: Active users/seats used ÷ seats purchased; track by app and tier.

4. SLA Adherence: Percentage(%) of tickets/uptime within SLA thresholds; include response and resolution times.

5. Time-to-onboard Vendor: Calendar days from intake to approved and live in systems.

6. Time-to-provision User: Median hours from access request to granted in production.

7. Security/compliance Status: Percentage(%) of current SOC 2/ISO 27001 evidence and control attestations collected.

8. Risk Remediation Time: Average days from risk logged to verified closure.

9. Invoice Cycle Time: Days from invoice receipt to payment; track first-pass match/approval rates.

10. Duplicate App Reduction: Count or % decrease of overlapping apps over baseline.

11. Stakeholder Satisfaction: Quarterly CSAT/NPS from requesters and vendor owners.

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Wrapping Up: Use a Reliable Vendor Management Platform

The best vendor management systems have made it easier to track, manage, and analyze suppliers, and more companies are embracing them as we move into 2025. These systems benefit not just buyers but also vendors.

In this blog, we covered the basics of vendor management systems and highlighted the top 10 options available today. It explains the importance of an effective VMS and its key features to help you improve your vendor management process.

However, you must choose the best vendor management system that solves all your problems, including some, because you never know what compliance or vendor issues you may face.

Book a demo with CloudEagle.ai to discover how it can streamline your vendor management practices.

Frequently Asked Questions

1. Who is the SaaS vendor?

A SaaS vendor is a company that provides software applications via the cloud on a subscription basis. Examples include Salesforce, Zoom, and HubSpot.

2. What are the four stages of vendor management?

The four stages are: vendor selection, contract negotiation, performance monitoring, and relationship management.

3. What are the three pillars of vendor management?

The three pillars are: vendor risk management, performance evaluation, and relationship building.

4.  What are VMS platforms?

VMS platforms (Vendor Management Systems) are software tools that help businesses manage vendor onboarding, contracts, performance, and compliance in one place.

5. What is a cloud-based vendor?

A cloud-based vendor delivers products or services like storage, applications, or infrastructure over the internet instead of on-premises.

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Notion Plus
License Count
Benchmark
Per User/Per Year
100-500
$67.20 - $78.72
500-1000
$59.52 - $72.00
1000+
$51.84 - $57.60
Canva Pro
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100-500
$74.33-$88.71
500-1000
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1000+
$55.14-$62.34

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Zoom Business
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100-500
$216.00 - $264.00
500-1000
$180.00 - $216.00
1000+
$156.00 - $180.00

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CloudEagle.ai recognized in the 2025 Gartner® Magic Quadrant™ for SaaS Management Platforms
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CloudEagle.ai is Recognized in the 2024 Gartner® Magic Quadrant™ for SaaS Management Platforms

Recognition highlights CloudEagle’s innovation and leadership in the rapidly evolving SaaS management and procurement space.
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CloudEagle.ai Recognized in the GigaOm Radar for SaaS Management Platforms

CloudEagle named a Leader and Outperformer in GigaOm Radar Report, validating its impact in the SaaS management platform landscape.
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Everest Group Positions CloudEagle.ai as a Trailblazer in SaaS Management Platforms

CloudEagle recognized as a Trailblazer by Everest Group, showcasing its rapid growth and innovation in SaaS spend and operations management.
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CloudEagle.ai is Recognized in the 2024 Gartner® Magic Quadrant™ for SaaS Management Platforms

Recognition highlights CloudEagle’s innovation and leadership in the rapidly evolving SaaS management and procurement space.
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