“Our hardware procurement process used to be completely manual, which was spread across emails, spreadsheets, and siloed teams. We finally brought structure to this inefficient setup using CloudEagle’s customizable procurement workflows for non-SaaS purchases. Now, everything flows through one system, approvals are automated, and we have full visibility into what’s being purchased and why.”
— Ankit Aggarwal, Finance Controller, RateGain
As the RateGain workforce expanded, managing hardware and other non-software purchases became harder. Different departments handled procurement in their own way, mostly using emails and spreadsheets. This made it difficult to keep track of what was requested, approved, or already bought. Because of this, approvals took longer, some requests were missed, and it was hard to make sure we were getting the best prices from vendors.
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CloudEagle.ai helped RateGain bring all non-software procurement into one simple system. Now, hardware requests like laptops and monitors are submitted through a single platform, with approvals automatically sent to the right people. Everyone can see the status of requests in real time, so nothing gets lost or delayed. Plus, CloudEagle.ai gives RateGain access to past purchase data and market pricing benchmarks, helping the team negotiate better deals with suppliers.
With CloudEagle.ai, RateGain completely transformed how it manages non-SaaS procurement. The IT and procurement teams no longer waste time chasing emails or updating spreadsheets. Instead, all requests and approvals are handled easily in real time through Slack. Plus, having clear data on past purchases and pricing helps the company avoid overspending, negotiate better deals with vendors, save money, and improve overall efficiency.
As our company grew and our workforce expanded, managing non-SaaS procurement became increasingly complex. We weren’t just buying more software, we were also handling a growing volume of hardware and equipment requests, like laptops, monitors, accessories, and other IT assets. But our existing procurement processes hadn’t scaled with us.
Most of our non-SaaS purchases were tracked manually through spreadsheets and email chains. Each department handled procurement differently, making it hard to maintain consistency or track approvals.
Without a centralized procurement system, there was no easy way to monitor what was being requested, approved, purchased, or delivered. This lack of visibility often led to delays, missed follow-ups, and confusion over ownership.
As our hardware requirements grew, it also became harder to ensure we were getting fair pricing or negotiating the best terms with vendors. We had no consolidated record of past purchases or benchmarks to compare against.
Our IT teams were spending too much time chasing approvals and managing fragmented workflows—time that could have been used more strategically.
RateGain’s IT and procurement teams no longer had to waste hours manually tracking requests or sending reminder emails. Everything was organized in one central system with CloudEagle.ai, which made it easy to see what was pending and who needed to take action. This automation cut down delays and reduced human errors. As a result, the teams could focus on more important, strategic tasks instead of spending time on repetitive administrative work. Overall, operations became smoother and more productive.
Because the procurement workflows were standardized and approvals were automated, hardware requests moved through the system much faster. Employees no longer had to wait days or weeks for their laptops, monitors, or accessories. With better tracking and communication, RateGain reduced confusion and eliminated the usual back-and-forth emails. This not only helped employees get what they needed on time but also made the onboarding process for new hires quicker and less stressful.
RateGain achieved a clear history of all past hardware purchases and access to pricing benchmarks from similar companies with CloudEagle.ai. This transparency helped the procurement team see which vendors were charging fairly and which were not. With real data at hand, RateGain was able to negotiate better deals and avoid paying more than necessary. They also prevented duplicate orders or unnecessary purchases, saving money and getting more value from their non-software spend.
