The customer considered switching their payroll vendor for cost savings but hadn't conducted a comprehensive comparison, including pros & cons, peer reviews, and other customer's experiences.
CloudEagle’s Analysis of Over 10 Million Reviews Help Falkonry Choose the Right Vendor
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CloudEagle's data-driven insights proved vital in our payroll vendor selection. Beyond cost considerations, their thorough vendor research exposed crucial support and product maturity concerns, influencing our decision for the better. CloudEagle was instrumental in our informed choice.
- Pratibha Mehta, Head of Operations, Falkonry
10M
Reviews analyzed
1650 hrs/yrs
Saved in vendor research
30 mins
For CloudEagle onboarding
Challenge
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Solution
CloudEagle analyzed 10M reviews, comparing capabilities, support, and more, helping the customer make an informed choice. Our platform was able to pull very detailed reviews as well as case studies for the new vendor in question.
Result
The customer opted to stay with their current vendor, realizing that despite lower costs, support, and product issues made switching unfeasible. They planned to re-evaluate in the future.
Key Highlights:
Considering a vendor switch for cost savings, CloudEagle's review flagged product maturity and support issues with the new option. Falkonry opted to stay with their current vendor, prioritizing reliability and product maturity.
We were tempted to reduce costs by planning to switch payroll vendors. This decision resonated with an industry trend where businesses increasingly seek cost-efficient solutions.
However, we faced a common challenge - the absence of an in-depth vendor comparison.
Industry data reveals that this scenario is recurrent, with companies often drawn by the allure of cost savings without a holistic assessment of crucial factors, including peer reviews, customer support, and the experiences of fellow organizations with the prospective vendor.
Solution
"CloudEagle's extensive review database slashed our vendor research time by 70%, uncovering support-related challenges with the new vendor's product during the assessment of two payroll vendors."
- Pratibha Mehta, Head of Operations, Falkonry
Quick and easy onboarding
Falkonry was onboarded in just 30 minutes. CloudEagle tapped into its extensive database of 10 million reviews to help Falkonry in making an informed choice between payroll vendors. This involved a meticulous evaluation process focusing on scrutinizing the capabilities of the two vendors and considering essential aspects such as phone support, product maturity, and the ability to provide seamless payroll solutions across 50 states.
Comprehensive Evaluation
By gathering this data, CloudEagle identified invaluable insights critical to the decision-making process. The platform provided detailed reviews and case studies, offering a comprehensive view of each vendor's offerings and performance.
Swift Assessment
Upon analysis, it became evident that the new vendor's product was still in its starting stage and faced challenges related to support. These findings underscored the importance of CloudEagle's data-driven approach in facilitating a thorough and efficient assessment of vendor options.
The Impact
Accurate market insights
Armed with insights from CloudEagle's analysis of 10 million reviews, the customer discovered that while the lower cost was tempting, support issues and product maturity were significant drawbacks.
Informed decision making
The comprehensive analysis indicated that the total cost of ownership, including support and product issues of the alternative vendor, did not justify the switch.
Maintained better vendor relationship
As a result, the customer decided to remain with their current vendor and planned to revisit the payroll vendor landscape when the new vendor's offering and support structure might be more mature.
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