Our customer’s IT and financial teams faced difficulties identifying cost optimization opportunities for the acquired entity. They lacked visibility over the entity’s applications, vendors, and total spend.
Summary
Challenge:Our customer’s IT and financial teams faced difficulties identifying cost optimization opportunities for the acquired entity. They lacked visibility over the entity’s applications, vendors, and total spend.
Solution: CloudEagle's advanced reporting aligned perfectly with the customer's needs. It provided reports on spending by each entity and cost center, along with app usage and cost optimization opportunities through integrations.
Result: Thanks to custom reporting, our customers could track spend by entity and cost center, improving budget management. They consolidated overlapping ones, reducing costs and increasing savings.
Challenge
Our customer is a popular Residential and Commercial service provider that often acquires other organizations within the same industry.
Post-acquisition, our customer wanted to identify duplicate apps or where contracts could be merged between the two companies They wanted to report spend by entities so they could accurately report on budgets.
- Due to the decentralized SaaS buying and management processes, the IT team lacked visibility into what vendors were paid and which apps were used for the acquired company.
- Identifying cost-saving opportunities became challenging for the team as they struggled to detect overlapping applications or apps with unused licenses.
Not just the IT team but even our customer’s finance team faced challenges:
- There was no accurate report on how much each department spent on the applications, the licenses used, or the ROI realized for the money spent.
Solution
Our customer wanted to report on spend by different cost centers and entities to understand the spending patterns better. They also aimed to examine the entity’s app usage and related vendor expenses over a specific period for ROI analysis.
The CloudEagle platform’s advanced reporting capabilities had the right solution for the customer.
Identifying spend by each entity and cost center
In CloudEagle terms, an entity is the acquired organization.
- SSO, finance, and HRIS system integration enabled CloudEagle to gain complete visibility over the entity’s application stack, app usage insights, vendor spend, and department-wise spend data.
- Using our platform’s reports module, the customer generated reports showing the spend by each entity and cost center spanning from the entity’s inception to the present day.
Result
Usage visibility: Thanks to CloudEagle’s integrations, the customer was able to see all the applications used by the entity, including users that were logging in and who were not using these apps.
App usage data revealed the usage patterns of the entity’s employees, revealing a considerable amount of unused licenses and wasted dollars for the customer.
This centralized visibility helped our customer’s IT team identify overlapping applications and unused licenses, paving the way for optimization and resulting in substantial savings on SaaS expenses.
Spend data: CloudEagle's reports came in handy. Our customer’s IT and finance teams reported the spend by each entity and cost center and compared it with app usage data to calculate the ROI for each application.
They then eliminated the applications with poor ROI and consolidated the contracts of overlapping apps with the contracts of the parent organization, resulting in increased cost savings.
Saved time: CloudEagle completed the task in just ten days, which would have otherwise taken 6–12 weeks of tedious and time-consuming efforts involving combing through multiple spreadsheets, comparing financial transactions, seeking application usage details from various teams, and correlating them with contracts.
Our customer is delighted with the comprehensive visibility achieved for the acquired company, which enabled significant SaaS expense reduction quickly and with minimal effort.
About Customer
Our customer is a cloud platform built to enhance home and commercial services. It is an all-in-one solution that delivers intelligent reporting, dispatch services, customer relationship management, marketing automation, QuickBooks, etc., to assist field technicians in the industry.
Our customer aims to enhance the services industry through out-of-the-box digital integrations and delivers a SaaS infrastructure for the housing and commercial industries, which rely primarily on manual workflows.
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