A GenAI company faced slow and fragmented SaaS access provisioning that overwhelmed their IT team and created security risks. Delays frustrated employees and slowed onboarding, impacting overall productivity. The lack of a centralized, user-friendly access process led to rising shadow IT. IT struggled to maintain visibility and enforce compliance across the growing SaaS portfolio.
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CloudEagle.ai’s self-service app catalog centralizes approved SaaS apps into one intuitive platform accessible to all employees. Automated provisioning and deprovisioning workflows replaced manual processes, improving speed and accuracy. RBAC and Just-in-Time (JIT) policies ensured access was granted appropriately and revoked when no longer needed. This combination improved security, governance, and operational efficiency.
The company cut app provisioning times by over 60%, enabling new hires to be productive from day one. Automated workflows reduced IT ticket volumes, freeing teams to focus on strategic initiatives. Improved governance reclaimed unused licenses, optimizing SaaS spend across the organization. Audit-ready logs simplified compliance and ensured tighter control over SaaS access, enhancing the overall employee experience.
Our IT team faced growing challenges as more and more SaaS access requests came in with our expanding workforce. Manual, outdated processes caused frequent delays in onboarding, frustrating employees, and slowing productivity.
To work around these delays, employees started using unapproved apps, increasing shadow IT risks. These unregulated applications brought security vulnerabilities and compliance issues, exposing sensitive data and complicating IT’s job with unmanaged devices and data flows.
At the same time, IT and security teams were overwhelmed with repetitive, manual provisioning and deprovisioning tasks. This increased the chance of errors like granting wrong access or failing to revoke it on time, putting the entire SaaS environment at risk.
Adding to these challenges, poor visibility into who had access to which SaaS apps made it hard to control license usage, manage costs, and meet compliance requirements. Without a centralized, real-time view, staying audit-ready became complex and time-consuming.
“CloudEagle.ai gave us a centralized, automated way to manage SaaS access while giving employees the self‑service speed they wanted, without sacrificing security.”
— [Name], [Role], [Company]
