One of our customers was tempted to move their Payroll from one of their existing vendors to another vendor due to seemingly lower cost.
We scanned our database of 10M reviews to
Our platform was able to pull very detailed reviews as well as case studies for the new vendor in question.
The reports highlighted the poor maturity of the “new vendor’s” product as well as several support issues.
The customer was quickly able to scan through CloudEagle’s detailed data and insights to determine that while it was very tempting to move to the new vendor; other factors like support issues, etc are show stoppers. The overall total cost of ownership including support, product bugs, etc was not favorable to justify the move.
The customer decided to stay with their current vendor and re-evaluate the payroll market landscape next year when the new vendor may be more mature in their offering and support structure.