- RingCentral’s procurement team struggled to manage tail spend apps, frequently chasing stakeholders for approvals.
- Missed renewals led to unnecessary spending and reduced control over software costs.
How RingCentral Optimized Software Tail Spend with CloudEagle.ai?
Our procurement team didn’t have the bandwidth to manage tail spend applications. CloudEagle’s SaaS buying experts worked as an extended team, helping us effectively manage tail-spend apps and deliver more than a 4x return on our investment. Their procurement workflows automated and streamlined SaaS buying for us.
- Eric Silver, AVP, Head of Procurement, RingCentral
20%
Reduction on SaaS spend
1830 hrs/yr
Saved in SaaS management
1180 hrs/yr
Saved in renewals
4x
Return on investments
30 mins
Onboarding time
1350 hrs/yr
Saved on renewals
Challenge
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Solution
- CloudEagle.ai’s SaaS buying experts partnered with RingCentral as an extended team to handle vendor negotiations and manage tail spend apps.
- Automated procurement workflows and renewal reminders improved visibility, ensuring no renewals were missed.
Result
- RingCentral optimized its tail spend and stayed on top of renewals with proactive alerts and automated workflows.
- The procurement team saved time, reduced costs, and shifted focus from chasing approvals to more strategic, high-value tasks.
Challenge
We struggled to manage tail spend applications, which were numerous and added up to significant costs. Our procurement team didn’t have the bandwidth to track renewals or negotiate effectively, often paying full price due to a lack of pricing benchmarks and time.
Many contracts auto-renewed without review, driving up SaaS expenses. On top of that, the team spent hours chasing stakeholders for approvals, slowing down processes and reducing overall productivity.
Solution
- CloudEagle.ai was onboarded in just 30 minutes, giving RingCentral instant visibility and usage insights across its entire SaaS portfolio.
- CloudEagle.ai’s SaaS buying experts partnered with RingCentral’s team to manage tail spend efficiently and set up timely renewal reminders.
- Automated procurement workflows handled approvals, escalations, and reminders, ensuring no renewals were missed.
- The platform improved transparency, collaboration, and efficiency, helping RingCentral streamline the entire procurement process.
Why CloudEagle.ai?
RingCentral evaluated several solutions but chose CloudEagle.ai for the following reasons:
- CloudEagle.ai integrated with RingCentral’s systems in 30 minutes, giving instant visibility and control over SaaS spend.
- SaaS experts helped optimize tail spend and negotiated better vendor deals.
- Automated workflows and reminders made procurement faster and more accountable.
- Optimizing renewals and cutting waste reduced costs and improved efficiency.
Impact
“Savings started from day 1 as we had actionable insights from CloudEagle to optimize our SaaS spend.”
Enhanced Spend Management
- CloudEagle.ai's proactive renewal reminders allowed RingCentral to prevent auto-renewals and stay on top of contract deadlines.
- As a result, RingCentral saved over 3,350 hours per year on renewal management, translating into $210,000 in savings.
- The system helped them maintain control over renewals, reducing the risk of missed deadlines.
Never Missed a Renewal Again
- Automated procurement workflows saved RingCentral's procurement team 1,570 hours annually by streamlining the approval process.
- The team no longer needed to chase stakeholders for approvals, as workflows ensured timely action and eliminated bottlenecks.
- This efficiency boost resulted in improved productivity and faster decision-making.
Aced Vendor Negotiations
- CloudEagle.ai’s pricing benchmarks and SaaS experts enabled RingCentral to negotiate better deals, avoiding list price rates.
- SaaS buyers worked closely with the internal team, securing favorable pricing terms for both renewals and new purchases.
- These negotiations resulted in cost savings and more favorable agreements with vendors.
The Transformation
Before CloudEagle
The procurement team struggled to manage tail spend apps and frequently chased approvals.
Missed renewals led to unnecessary spending and poor cost control.
Lack of pricing benchmarks caused frequent payment of list prices without negotiation.
Manual processes delayed renewals and approvals, reducing productivity.
Tail spend applications remained unmanaged, leading to high costs and inefficiency.
After CloudEagle
CloudEagle.ai’s SaaS buying experts partnered with the team to manage tail spend efficiently.
Automated renewal reminders and procurement workflows ensured no renewals were missed.
Expert negotiators secured better pricing using updated SaaS market data.
Automated workflows and escalations sped up approvals and freed the procurement team.
