Business Operations
Associate CSM
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India
- Remote -
Full time
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Min. Experience -
2
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Why Cloudeagle 🤝
At CloudEagle, we embrace diversity and foster an inclusive environment that values every individual. We're committed to equal opportunity and fair treatment, fueling innovation.
Associate CSM
Full time
Department :
Business Operations
Location :
India
Min. Experience (Yr's):
2
🏢Company description
CloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% on their software spend and hundreds of hours renewing and buying apps.
📄Job description
We are seeking an experienced and dynamic Junior Customer Success Manager to join our team. As a Junior Customer Success Manager, you will play a critical role in driving customer success and satisfaction, maximizing customer lifetime value, and fostering long-term relationships with our clients. You will collaborate closely with cross-functional teams to ensure customer success at all stages of the customer journey. The ideal candidate is passionate about delivering exceptional customer experiences, possesses strong leadership skills, and has a proven track record in driving customer success in a B2B environment.
📋Responsibilities
- Ensure value delivery to customers on a weekly or biweekly basis.
- Raise support tickets, follow up with engineers, and keep customers updated.
- Follow up with customers to ensure they complete their assigned tasks.
- Assign and track tasks for ongoing projects.
- Assist with direct software integrations.
- Send notification reminders as needed.
- Ensure timely renewals of customer contracts.
- Support and contribute to customer success initiatives.
⭐Preferred Skills
- Bachelor's or Master’s degree in engineering.
- Proven experience as a Customer Success Manager or similar customer-facing role in a B2B environment.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret customer data and derive actionable insights.
- Goal-oriented mindset, with a track record of meeting or exceeding customer success targets.
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Our benefits
We care about building a company we’d love to work for. As part of our team, you’ll have the opportunity to influence how we work and collaborate.
Compensation that Pays Back
Permanent
Remote Setup
Team Retreats
& Adventures
Learning &
Development
Work-Life
Balance
Global
Flexibility
Flexibility
Your Work
Setup
Setup
Recognition That
Matters
Growth
Opportunities
Referral
Bonus
Bonus
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Start Your Journey to a Successful Career
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