IT SOFTWARE MANAGEMENT
Keep using your current ITSM alongside CloudEagle's SaaS management platform
CloudEagle integrates with your ticketing systems like Asana, Zendesk, JIRA, ServiceNow etc to seamlessly create tickets and track status. Now you don't have to chose rather we co-exist with your favroute ITSM tools
Try CloudEagleBi-directional integration with your favourite ticketing system
Drag and drop low code workflows
CloudEagle.ai can be integrated as part of drag and drop low code workflows, allowing users to create and update tickets in ITSM solutions directly from within the CloudEagle.ai platform. This means that IT teams can initiate ticket creation, provide updates, and track ticket status without manually entering these details or logging into any ITSM tools.
Do all your work in Slack
CloudEagle.ai slack bot facilitates the creation and tracking of service request tickets within ITSM solutions, allowing users to submit service requests and monitor their progress from a centralized interface like Slack.
ITSM use case
CloudEagle system
Identifies inactive SSO users with application access or application with low usages.
Create audit logs in ITSM in any other activity/actionable items on CE.
App access request starts in Slack.
Send list of users to be deprovisioned from application.
Tickets created in ITSM
Tickets with summary/description/assignees/criticality prepopulated
Bi-directional data flow in CE so that workflows can be auto closed in CE once the ticket is closed in ITSM
Bi-directional support attachments /comments/status updates