One of our customers was using Pagerduty for on-call schedule management and alerting. They were considering a cheaper alternative as they found it to be expensive for their specific use case. They use artificial intelligence and augmented reality to connect blind people to highly trained, remotely-located agents. As their business is solely dependent on this agent service, they needed an economical alternative to get the right people on to the issues in real-time.
CloudEagle’s platform scanned its database of 150,000 applications to find three cheaper alternatives to Pagerduty which support all their existing use cases – Opsgenie, Zenduty, and Squadcast.
When a customer needs lots of integrations built into the alerting and on-call management solution. It takes alerts from different integrated tools and routes them through different escalation paths for different alerts at different times. It has a number of useful features such as alerting via multiple channels, routing rules, reporting, and bidirectional integrations.
Over 200 integrations – Slack, Datadog, Jira, Amazon Cloud Watch, Zendesk, Zapier, Solarwinds, Dynatrace and Grafana, Splunk
Glassdoor, Bitly, Looker, The Washington Post
Free – up to 5 users
Essentials – $9/user/month
Standard – $19/user/month
Enterprise – $29/user/month
When a customer wants a platform that supports both – alert and on-call management and automation, and orchestration of incident response. Thus Zenduty excels through its end-to-end incident management capabilities by not just enabling you to respond to alerts quickly but helps you to stick with incident resolution throughout. It offers response features like custom incident roles, interactive incident playbooks, SLA alerts, and incident context.
Slack, Zendesk, Grafana, Datadog, Amazon Cloud Watch, Azure, Solarwinds and many more.
Squadcast is ideal for teams who are looking to implement the SRE best practices and not merely manage on-call schedules and responses. Squadcast helps to maximize platform reliability and deliver outstanding customer experiences. Squadcast allows your team to keep an eye on site Reliability Objectives (SLOs) like latency, memory usage, status codes, etc. This way it is much easier to control SLA compliance and error budget expenditures.
AWS Cloudwatch, Azure, Datadog, Dynatrace, Grafana, Jira, New Relic
Hippo Video, Udaan, Yourstory, NestEgg
The customer chose Zenduty and saved up to 70% of the cost they were earlier spending for Pagerduty. Zenduty has more affordable pricing and offers similar alerting and on-call management features as Pagerduty. In addition to this, compared to other tools, Zenduty has custom routing rules and a frictionless path to incident resolution.
The customer saved tons of time in searching for a more affordable alternative to Pagerduty. With the insights CloudEagle provides, they felt less overwhelmed by all the options and better prepared to make an informed decision.